Unable to connect error message

Sean and Tonya Barkley tsbarkley at cogeco.ca
Tue Feb 15 17:27:16 EST 2011

----- Original Message ----- 
From: Sean and Tonya Barkley 
To: support at pidgin.im 
Sent: Tuesday, February 15, 2011 2:25 PM

I need this account for work with Quicktate but have never been able to connect. It always says it is "Unable to Connect". Everything looks right. What could be the trouble?
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