Unable to connect error message
forums at david-woolley.me.uk
Tue Feb 15 17:38:53 EST 2011
Sean and Tonya Barkley wrote:
> I need this account for work with Quicktate but have never been able to
> connect. It always says it is "Unable to Connect". Everything looks
> right. What could be the trouble?
Only Quicktate know how their server is set up, and you should seek
support from them. Previous Quicktate workers have failed to come back
here to say what the problem was.
If you are using an ISP from, home, it is difficult to guess. If you
are using it from another business, their firewall is probably
incompatible with accessing Quicktate.
We happen to know that Quicktate use an XMPP server, but if we didn't
you would have had to tell us. Also, we'd need details of the OS,
Pidgin version, and relevant (but sanitised) output from the debug window.
Emails are not formal business letters, whatever businesses may want.
RFC1855 says there should be an address here, but, in a world of spam,
that is no longer good advice, as archive address hiding may not work.
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