Trouble enabling account after installing pidgin

Daniel Atallah datallah at
Mon Jan 24 14:08:48 EST 2011

On Mon, Jan 24, 2011 at 14:04, Kathleen O'Connor
<kathleen.oconnor at> wrote:
> Installing Pidgin on Windows 7
> Once the software was installed, we received a window "Welcome to Pdigin" ; we clicked add and used the following configuration :
> 1) Protocol: Chose XMPP from the dropdown List
>    Username: vu_firstname_lastname (all lowercase)
>    Domain:
> 2) The password is  "*********".   Check the "Remember Password" box..
> 3) Click Add.
> 4) An Accounts window opened up and we checked on the Enabled box; then hit Close.
> If we go back it not Accounts window -- it tell us the user is not enabled

This appears to be a third party service using a third party plugin.

You should seek support from the "" folks - we (the
Pidgin folks) don't know anything about this third party service.


More information about the Support mailing list