Trouble enabling account after installing pidgin

[Kathleen O'Connor]

Installing Pidgin on Windows 7   

Once the software was installed, we received a window "Welcome to Pdigin" ; we clicked add and used the following configuration :

1) Protocol: Chose XMPP from the dropdown List
    Username: vu_firstname_lastname (all lowercase)
    Domain: libraryh3lp.com
2) The password is  "*********".   Check the "Remember Password" box..
3) Click Add.
4) An Accounts window opened up and we checked on the Enabled box; then hit Close.

If we go back it not Accounts window -- it tell us the user is not enabled


Kathleen E. O'Connor
Systems Librarian
Falvey Memorial Library
Villanova University
Villanova,  Pa. 19085

kathleen.oconnor at villanova.edu
610-519-4158


-----Original Message-----
From: Dagobert Duck [mailto:dagobertduck at vodafone.de] 
Sent: Monday, January 24, 2011 1:35 PM
To: Kathleen O'Connor
Subject: Re: Trouble enabling account after installing pidgin

Am 24.01.2011 17:26, schrieb Kathleen O'Connor:
> We are installing Pidgin 2.79.  It appears to install fine but after we
> create an account and enable it the account is not really enabled. We
> tried several ways to enable the account but nothing ever registers.  We
> are running it on a Dell 6400 laptop running Windows 7 service pack 2. 
>  We have installed libraryh3lp.dll in the pidgin plugin folder; made
> sure the security permissions were set for all users
> 
>  
> 
> Kathleen E. O'Connor
> 
> Systems Librarian
> 
> Falvey Memorial Library
> 
> Villanova University
> 
> Villanova,  Pa. 19085
> 
>  
> 
> kathleen.oconnor at villanova.edu <mailto:kathleen.oconnor at villanova.edu>
> 
> 610-519-4158
> 
>  
> 
> 
> 
> _______________________________________________
> Support at pidgin.im mailing list
> Want to unsubscribe?  Use this link:
> http://pidgin.im/cgi-bin/mailman/listinfo/support


Hello,

what kind of account did you try to enable; and what are the settings
you entered?
Generally more details are required to be provided by you to us, in
order to solve your problem.

Please, when responding, make sure, you're also CCing the correspondency
to the support list( >> support at pidgin.im )

Regards,

D.D.