Pidgin not working

[Onlinecarpet -Measured. Supplied. Installed.-]

Hi David, this is the screen shot. There is no error message. It just 
freezes at this stage?

Thanks
Justin Mace
Onlinecarpet.com.au
Level 1, 575 Burwood Road
Hawthorn 3122
Victoria

Ph: 1300 667 659
E: admin at onlinecarpet.com.au
----- Original Message ----- 
From: "David Woolley" <forums at david-woolley.me.uk>
To: "Onlinecarpet -Measured. Supplied. Installed.-" 
<admin at onlinecarpet.com.au>
Cc: <support at pidgin.im>
Sent: Tuesday, May 10, 2011 4:56 PM
Subject: Re: Pidgin not working


> Onlinecarpet -Measured. Supplied. Installed.- wrote:
>> Hi, my Pidgin live chat wont work. I have tried to send you screenshots 
>> but your moderator wont allow them due to size.
>
> I've seen enough screenshots on the mailing list that I'm certain that it 
> does accept ones of reasonable size, however, it is usually much better to 
> copy down the actual text of error messages.  Certainly the debug window 
> contents is plain text, and can be cut and pasted as such.
>
> You've basically not provided any information.  If by live chat, you are 
> referring to one of the brandings of the MSN chat service, I think the 
> only known significant problem when using Pidgin 2.7.11, is with file 
> transfer.
>
> Factors that are likely to be important are:
>
> - the version of Pidgin
> - the OS and version
> - the service or services that are suffering problems
> - the exact wording of the error message
> - whether the official client for that service works
> - anything that might limit network connectivity (most businesses and some 
> ISPs impose restrictions)
>
> In many cases, the contents of the debug window (in which you should 
> minimally obscure sensitive information) is helpful.
>
> -- 
> David Woolley
> Emails are not formal business letters, whatever businesses may want.
> RFC1855 says there should be an address here, but, in a world of spam,
> that is no longer good advice, as archive address hiding may not work.
> 
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