Links don't open

Daniel Atallah datallah at
Mon Dec 10 14:14:41 EST 2012

On Mon, Dec 10, 2012 at 1:54 PM, Jake Lauer <jake.lauer at> wrote:
> I just managed to reinstall without any settings being saved by removing the
> .purple folder from my AppData files. With a clean, brand new installation,
> the problem still persists.

There's nothing related to the browser in the configuration, so it
isn't really surprising that blowing away the configuration wouldn't
have any effect.

What kind of links are these? Are they "normal" http://... links or
something else?

What does the debug log (Help->Debug Window) say when you click on one
of these links (you need to have the window open at the time the event
occurs for it to have any effect)?


> On Mon, Dec 10, 2012 at 10:49 AM, Jake Lauer <jake.lauer at> wrote:
>> Daniel,
>> I have attempted to fix the problem by switching my default browser
>> between a few of the ones I have installed, but the problem persists. I have
>> tried re-installing, but it seems as though Pidgin remembers something about
>> previous installs... is there a way to fully uninstall and reinstall?
>> --
>> Jake Lauer
>> On Sun, Dec 2, 2012 at 9:46 AM, Daniel Atallah <datallah at> wrote:
>>> On Sat, Dec 1, 2012 at 7:58 PM, Jake Lauer <jake.lauer at> wrote:
>>> > Hi guys,
>>> >
>>> > I've been using Pidgin for a long time, but recently a problem has
>>> > cropped
>>> > up. I think it might be related to the fact that I switched to Windows
>>> > 8
>>> > from Windows 7 recently. Anyway, now, whenever I click on a link of any
>>> > kind
>>> > in Pidgin, nothing happens. The link turns red/purple like it's active,
>>> > but
>>> > the browser doesn't open. I have to copy the link and paste into a
>>> > browser
>>> > to get it to work. Any ideas?
>>> There's unfortunately quite a bit of misinformation in the responses
>>> you've gotten so far.
>>> The browser usage has never been configurable on Windows; Pidgin
>>> simply uses the system browser (and this is known to work on Windows 8
>>> - there are a few issues with SSL links not opening correctly, but
>>> that's a different issue than what you're reporting).
>>> The solution to the type of problem that you're seeing is almost
>>> always to reset your default browser in Windows (the best way to do
>>> this is to switch the default browser to another browser and then
>>> back).
>>> The only other possibility that I can think of is that you're running
>>> Pidgin as a different user than your desktop session (one common way
>>> that this can happen is if you launch Pidgin using the checkbox on the
>>> last step of the installer (the ability to do this has now been remove
>>> to avoid this, and other problems).
>>> -D

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