Support Digest, Vol 87, Issue 17

Wed Nov 12 17:36:41 EST 2014

Meredith,

Are you able to close pidgin at all? I've had a similar situation now for a week, and due to this issue ended up uninstalling the software and moving forward with Adium.

Given the amount of people complaining about this type of behavior, I'm wondering if the devs would now take our findings a bit more serious...

--Russ

-------- Original message --------
From: support-request at pidgin.im
Date:11/12/2014 5:26 PM (GMT-05:00)
To: support at pidgin.im
Subject: Support Digest, Vol 87, Issue 17

Send Support mailing list submissions to
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To subscribe or unsubscribe via the World Wide Web, visit
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or, via email, send a message with subject or body 'help' to
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When replying, please edit your Subject line so it is more specific
than "Re: Contents of Support digest..."

Today's Topics:

   1. Re: Pidgin on Windows Server (Dave Warren)
   2. Pidgin not working today (Heather Clark)
   3. Re: Pidgin not working today (Ethan Blanton)
   4. unable to connect (Bowman, Tim)
   5. Re: unable to connect (David Woolley)
   6. Re: Pidgin not working today (Chris Garriss)
   7. Windows not showing (Meredith Kurtz)

----------------------------------------------------------------------

Message: 1
Date: Wed, 12 Nov 2014 11:09:41 -0800
From: Dave Warren <davew at hireahit.com>
To: support at pidgin.im
Subject: Re: Pidgin on Windows Server
Message-ID: <5463B075.3050204 at hireahit.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

On 2014-11-11 18:45, ChO2 wrote:
> First of all, there is no such thing as a Windows server.

You might want to mention that to Microsoft, they seem to be making
boatloads of money selling server different Windows Server products,
which comprise a fairly substantial percentage of the base of installed
servers.

--
Dave Warren
http://www.hireahit.com/
http://ca.linkedin.com/in/davejwarren

------------------------------

Message: 2
Date: Wed, 12 Nov 2014 19:46:57 +0000
From: Heather Clark <heather at go4-email.com>
To: "'support at pidgin.im'" <support at pidgin.im>
Subject: Pidgin not working today
Message-ID:
        <52a12fcda5fd476590ae7582bb1dba14 at BY2PR08MB111.namprd08.prod.outlook.com>

Content-Type: text/plain; charset="us-ascii"

We have been trying to sign into pidgin all day and it never loads.  Are you having system problems.

Heather Clark
Gopher for Recruiters
BlackDog Recruiting Software, Inc.
Support:  800.316.0852
Direct:  720.505.1327
Fax:  800.316.0852
heather at go4.bz
support at go4.bz
http://www.go4recruitingsoftware.com<http://www.go4recruitingsoftware.com/>
http://recruitersoftware.blogspot.com<http://recruitersoftware.blogspot.com/>

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Message: 3
Date: Wed, 12 Nov 2014 15:18:17 -0500
From: Ethan Blanton <elb at pidgin.im>
To: Heather Clark <heather at go4-email.com>
Cc: "'support at pidgin.im'" <support at pidgin.im>
Subject: Re: Pidgin not working today
Message-ID: <20141112201817.GA8361 at mail.kb8ojh.net>
Content-Type: text/plain; charset=us-ascii

Heather Clark spake unto us the following wisdom:
> We have been trying to sign into pidgin all day and it never loads.
> Are you having system problems.

Pidgin is not a system.  You are using Pidgin, which is a software
package, to connect to some system.  You need to ask the maintainers
of that system.

Ethan

------------------------------

Message: 4
Date: Wed, 12 Nov 2014 21:24:12 +0000
From: "Bowman, Tim" <tbowman at REGIONALCS.ORG>
To: "support at pidgin.im" <support at pidgin.im>
Subject: unable to connect
Message-ID: <1bc1b9677e904c82b98bfc7468a5da50 at RCS-EW.REGIONALCS.ORG>
Content-Type: text/plain; charset="us-ascii"

We are unable to connect here at our office. We are all using MSN accounts and no one had any problems on Monday. We were closed yesterday. We are not experiencing any other internet issues and we have not made any changes to our routers. We just see "Available-connecting" at the bottom of our Buddy list window.  Is there an issue with MSN accounts at this time?

Thanks,

Tim Bowman
Network Administrator
Regional Consolidated Services
336-629-5141

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Message: 5
Date: Wed, 12 Nov 2014 21:35:04 +0000
From: David Woolley <forums at david-woolley.me.uk>
To: "Bowman, Tim" <tbowman at REGIONALCS.ORG>,  "support at pidgin.im"
        <support at pidgin.im>
Subject: Re: unable to connect
Message-ID: <5463D288.9030205 at david-woolley.me.uk>
Content-Type: text/plain; charset=windows-1252; format=flowed

On 12/11/14 21:24, Bowman, Tim wrote:
> We are unable to connect here at our office. We are all using MSN
> accounts and no one had any problems on Monday. We were closed

Whilst Microsoft may have changed something recently, that has broken it
this time, you shouldn't be using Pidgin to access MSN for any mission
critical purpose as it has always been against Microsoft's terms of
service to access it using Pidgin.  For many months now, any use of MSN,
even with the official client, is at your own risk as support was
withdrawn in favour of Skype, and, in principle, Microsoft could pull
the plug finally without any warning.

> yesterday. We are not experiencing any other internet issues and we have
> not made any changes to our routers. We just see ?Available-connecting?
> at the bottom of our Buddy list window.  Is there an issue with MSN
> accounts at this time?

------------------------------

Message: 6
Date: Wed, 12 Nov 2014 16:47:42 -0500
From: Chris Garriss <cgarriss at garriss.net>
To: Heather Clark <heather at go4-email.com>, "support at pidgin.im"
        <support at pidgin.im>
Subject: Re: Pidgin not working today
Message-ID:
        <CA+TruWhsf3imf=MHP2DZpDNa6sRLccio0gWy-MD71YmATxXPBQ at mail.gmail.com>
Content-Type: text/plain; charset="utf-8"

I think the real issue is that no one I have talked to today has been able
to use msn, hotmail, etc. accounts that had been previously set up and
working.  No, it is not Pidgin per se, and Pidgin is not the "carrier, but
does anyone know of changes that MSFT might have made?  If I recall a few
years ago MSFT made some changes and for a period of time you could not use
any of the accounts using the Pidgin application - there were some
incompatibilities.

On Wed, Nov 12, 2014 at 3:18 PM, Ethan Blanton <elb at pidgin.im> wrote:

> Heather Clark spake unto us the following wisdom:
> > We have been trying to sign into pidgin all day and it never loads.
> > Are you having system problems.
>
> Pidgin is not a system.  You are using Pidgin, which is a software
> package, to connect to some system.  You need to ask the maintainers
> of that system.
>
> Ethan
>
> _______________________________________________
> Support at pidgin.im mailing list
> Want to unsubscribe?  Use this link:
> https://pidgin.im/cgi-bin/mailman/listinfo/support
>
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Message: 7
Date: Wed, 12 Nov 2014 13:53:33 -0800
From: Meredith Kurtz <Meredith.Kurtz at pfitech.com>
To: "support at pidgin.im" <support at pidgin.im>
Subject: Windows not showing
Message-ID:
        <DC2E8E5E9480AD41BAC47A72702D300B13BE128135 at PFIEX02.PFI.LOCAL>
Content-Type: text/plain; charset="us-ascii"

I just downloaded pidgin and neither the chat list nor the messages will show up, except as an icon on the windows tray. When I click the icon nothing shows. When I hover over it, you can see the preview, but it does not bring the screen up;.

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End of Support Digest, Vol 87, Issue 17
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