Support Digest, Vol 95, Issue 10

Alexandre Pereira alexandre.j.pereira at oracle.com
Tue Jul 14 12:48:03 EDT 2015 

Sorry...but I really don´t know what is happening since I still didn´t get to logon on pidgin.

Is it possible any orientation instead of just sending emails?

-----Original Message-----
From: support-request at pidgin.im [mailto:support-request at pidgin.im] 
Sent: terça-feira, 14 de julho de 2015 13:00
To: support at pidgin.im
Subject: Support Digest, Vol 95, Issue 10

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Today's Topics:

   1. Pidgin application is causing problems with my screen
      resolution (Karl Pitcher)
   2. Re: Pidgin application is causing problems with my screen
      resolution (Michael McConville)
   3. RE: Pidgin application is causing problems with my screen
      resolution (Karl Pitcher)
   4. Re: Pidgin application is causing problems with my screen
      resolution (Michael McConville)
   5. Re: Pidgin application is causing problems with my screen
      resolution (Brian Morrison)
   6. Pidgin Account connection Help (abhay santra)


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Message: 1
Date: Mon, 13 Jul 2015 11:42:43 -0700 (PDT)
From: Karl Pitcher <karl.pitcher at oracle.com>
To: support at pidgin.im
Subject: Pidgin application is causing problems with my screen
	resolution
Message-ID: <2d8f3a5d-13dd-457e-b16d-b5df990763d0 at default>
Content-Type: text/plain; charset="utf-8"

Hi,

 

I'm not sure how this happened, but whenever I start Pidgin it makes my screen flash and it changes my screen resolution from 1920x1080 to 800x600. Once I'm able to change my screen resolution back to 1920x1080, my pidgin application has an odd looking layout. Can you help me fix the problem or let me know what is causing this?

 

Thanks you

 

HYPERLINK "http://www.oracle.com/" \nOracle Karl Pitcher | Deal Manager, Cloud Deal Management
Phone: +1 406-414-8093



 
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Message: 2
Date: Mon, 13 Jul 2015 14:49:59 -0400
From: Michael McConville <mmcconville at mykolab.com>
To: Karl Pitcher <karl.pitcher at oracle.com>
Cc: support at pidgin.im
Subject: Re: Pidgin application is causing problems with my screen
	resolution
Message-ID: <20150713184959.GA26164 at thinkpad.hsd1.pa.comcast.net>
Content-Type: text/plain; charset=utf-8

On Mon, Jul 13, 2015 at 11:42:43AM -0700, Karl Pitcher wrote:
> I'm not sure how this happened, but whenever I start Pidgin it makes
> my screen flash and it changes my screen resolution from 1920x1080 to
> 800x600. Once I'm able to change my screen resolution back to
> 1920x1080, my pidgin application has an odd looking layout. Can you
> help me fix the problem or let me know what is causing this?

Which operating system are you using? Which version?

Which version of Pidgin are you using (go to Help -> About in the main
window)?

Does Oracle use a custom Pidgin?



------------------------------

Message: 3
Date: Mon, 13 Jul 2015 11:54:42 -0700 (PDT)
From: Karl Pitcher <karl.pitcher at oracle.com>
To: Michael McConville <mmcconville at mykolab.com>, Karl Pitcher
	<karl.pitcher at oracle.com>
Cc: support at pidgin.im
Subject: RE: Pidgin application is causing problems with my screen
	resolution
Message-ID: <5576352c-f57d-4fe8-935e-b8e08f6bea7f at default>
Content-Type: text/plain; charset=utf-8

Hi Michael,

I'm using Windows 7 Professional and 
Pidgin 2.10.9 (libpurple 2.10.9)

I do not think that Oracle uses a custom Pidgin but I couldn't say for sure. Is there any way for me to find out?


Karl Pitcher | Deal Manager, Cloud Deal Management 
Phone: +1 406-414-8093


-----Original Message-----
From: Michael McConville [mailto:mmcconville at mykolab.com] 
Sent: Monday, July 13, 2015 12:50 PM
To: Karl Pitcher
Cc: support at pidgin.im
Subject: Re: Pidgin application is causing problems with my screen resolution

On Mon, Jul 13, 2015 at 11:42:43AM -0700, Karl Pitcher wrote:
> I'm not sure how this happened, but whenever I start Pidgin it makes 
> my screen flash and it changes my screen resolution from 1920x1080 to 
> 800x600. Once I'm able to change my screen resolution back to 
> 1920x1080, my pidgin application has an odd looking layout. Can you 
> help me fix the problem or let me know what is causing this?

Which operating system are you using? Which version?

Which version of Pidgin are you using (go to Help -> About in the main window)?

Does Oracle use a custom Pidgin?



------------------------------

Message: 4
Date: Mon, 13 Jul 2015 14:59:42 -0400
From: Michael McConville <mmcconville at mykolab.com>
To: Karl Pitcher <karl.pitcher at oracle.com>
Cc: support at pidgin.im
Subject: Re: Pidgin application is causing problems with my screen
	resolution
Message-ID: <20150713185942.GA27425 at thinkpad.hsd1.pa.comcast.net>
Content-Type: text/plain; charset=utf-8

On Mon, Jul 13, 2015 at 11:54:42AM -0700, Karl Pitcher wrote:
> I'm using Windows 7 Professional and Pidgin 2.10.9 (libpurple 2.10.9)

This is unlikely to fix your problem, but using the newest version
(currently 2.10.11) is always a good idea.

> I do not think that Oracle uses a custom Pidgin but I couldn't say for
> sure. Is there any way for me to find out?

Hopefully it would say something in Help -> About. Also, if the Oracle
logo appears anywhere other than users' avatars, that's a good
indicator.

Sorry that I couldn't be more helpful. I'll let you know if I find
anything similar on the bug tracker.

You could also share a debug log:

	https://developer.pidgin.im/wiki/TipsForBugReports#Windows

But I'm not sure whether it would be useful in diagnosing this kind of
issue.



------------------------------

Message: 5
Date: Mon, 13 Jul 2015 20:05:14 +0100
From: Brian Morrison <bdm at fenrir.org.uk>
To: support at pidgin.im
Cc: Karl Pitcher <karl.pitcher at oracle.com>
Subject: Re: Pidgin application is causing problems with my screen
	resolution
Message-ID: <20150713200514.4ef30518 at peterson.fenrir.org.uk>
Content-Type: text/plain; charset=US-ASCII

On Mon, 13 Jul 2015 11:54:42 -0700 (PDT)
Karl Pitcher <karl.pitcher at oracle.com> wrote:

> I'm using Windows 7 Professional and 
> Pidgin 2.10.9 (libpurple 2.10.9)
> 
> I do not think that Oracle uses a custom Pidgin but I couldn't say for sure. Is there any way for me to find out?
> 
> 
> Karl Pitcher | Deal Manager, Cloud Deal Management 

Karl, it pains me to say this, but one reason you seem unable to
configure Pidgin correctly is because Oracle's internal IT department
seem to be deficient and do not provide you or your co-worksers adequate
support.

Oracle seems to have decided to use Pidgin internally but has not
bothered to alter the installation so that the help links point to
corporate resources inside Oracle instead of causing users to
constantly be sending emails to the peer support list provided by
ordinary Pidgin users who have no greater power than the ability to
read and type replies to this list.

Please do us a favour, speak to whoever is in charger of messaging
applications within Oracle and ask them why, despite several years
passing, they have still been unable to complete the simple task of
supporting their users.

While you're at it, you could also ask them why your display is
misbehaving.

I wish you luck.

-- 

Brian Morrison



------------------------------

Message: 6
Date: Tue, 14 Jul 2015 12:04:06 +0530
From: abhay santra <abhay.santra at gmail.com>
To: support at pidgin.im
Subject: Pidgin Account connection Help
Message-ID:
	<CA+mzYVtC1UFgV1b5P2DPdXCt-FiBf6QqDSZ5L0qU4=w6zWrKHA at mail.gmail.com>
Content-Type: text/plain; charset="utf-8"

Hi Pidgin Help,

I have installed tigase-xmpp server in ubuntu 14.04.
As I am running this server locally so
domain name : abhay-HP-15-Notebook-PC

But when creating any account from Pidgin client(2.10.9) getting error like:
*"You require encryption, but it is not available on this server."*
or "*User not authorized*".

Would you please guide me to solve this issue.

Thanks,

Abhay
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