Pidgin status incorrect

[Mark Riesenberger]

Dear Michael,

All the clients experiencing this issue deny having any other instance of Pidgin running---only one device using Pidgin. What other options? Is there a cache file that I can delete? It's a Windows 7 Ultimate laptop.

Sincerely, 


Mark Riesenberger 
Manager, Desktop Computing 
Department of Radiology 
Stanford University 






----- Original Message -----
From: "Michael Secord" <gizmokid2005 at gmail.com>
To: "Mark Riesenberger" <slides at stanford.edu>, "Michael McConville" <mmcconville at mykolab.com>
Cc: support at pidgin.im
Sent: Tuesday, June 2, 2015 12:59:13 PM
Subject: Re: Pidgin status incorrect



On 6/2/2015 3:55 PM Mark Riesenberger <slides at stanford.edu> said unto 
Michael McConville <mmcconville at mykolab.com> and support at pidgin.im:

> Dear Michael,
>
> I worked with the client remotely using TeamViewer.
>
> We did a complete uninstall and reinstall of Pidgin using your download.
>
> We set up a new account for her and still had the same results.  When she sets her status to "Away" she still is Available on my Pidgin.  When I change my status to Away, the change shows up right away on her Pidgin.
>
> I have attached a pic of a status hover from my Pidgin for her account. It shows that she has multiple statuses. We're both using the same version.
>
> What should be the latest server version? I'll see if I can work the problem with Stanford ITS.

Mark,

This is because the user has two devices that are connected to that XMPP 
acccount. Since one of the devices has a status of available, the server 
is overriding the away status and still showing them as available.

>
> Thanks.
>
> Sincerely,
>
>
> Mark Riesenberger
> Manager, Desktop Computing
> Department of Radiology
> Stanford University
>
>
>
>
>
>
> ----- Original Message -----
> From: "Michael McConville" <mmcconville at mykolab.com>
> To: "Mark Riesenberger" <slides at stanford.edu>
> Cc: support at pidgin.im
> Sent: Tuesday, June 2, 2015 11:27:03 AM
> Subject: Re: Pidgin status incorrect
>
> Let us know if the problem continues. This could also be a problem with
> the server, though, which would have nothing to do with Pidgin. Make
> sure that the server Pidgin is connecting to is maintained and has
> updated software.
>
> Michael
>
> On Tue, Jun 02, 2015 at 11:04:25AM -0700, Mark Riesenberger wrote:
>>     Dear Pidgin Support Group,
>>     One of our clients in the Finance section reports: "Quite a few of us
>>     are on Pidgin and have the same problem. My status shows that I'm
>>     always "available" even if I manually set it as being "away".  Even
>>     after I quit the application and shut down my laptop, I'm still
>>     "available". Please help fix."
>>     I have advised her to download the latest version of Pidgin and report
>>     back to me if the problem persists.
>>
>>     Sincerely,
>>
>>     Mark Riesenberger
>>     Manager, Desktop Computing
>>     Department of Radiology
>>     Stanford University
>
>> _______________________________________________
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>
>
>
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