Pidgin status incorrect
slides at stanford.edu
Tue Jun 2 16:13:06 EDT 2015
All the clients experiencing this issue deny having any other instance of Pidgin running---only one device using Pidgin. What other options? Is there a cache file that I can delete? It's a Windows 7 Ultimate laptop.
Manager, Desktop Computing
Department of Radiology
----- Original Message -----
From: "Michael Secord" <gizmokid2005 at gmail.com>
To: "Mark Riesenberger" <slides at stanford.edu>, "Michael McConville" <mmcconville at mykolab.com>
Cc: support at pidgin.im
Sent: Tuesday, June 2, 2015 12:59:13 PM
Subject: Re: Pidgin status incorrect
On 6/2/2015 3:55 PM Mark Riesenberger <slides at stanford.edu> said unto
Michael McConville <mmcconville at mykolab.com> and support at pidgin.im:
> Dear Michael,
> I worked with the client remotely using TeamViewer.
> We did a complete uninstall and reinstall of Pidgin using your download.
> We set up a new account for her and still had the same results. When she sets her status to "Away" she still is Available on my Pidgin. When I change my status to Away, the change shows up right away on her Pidgin.
> I have attached a pic of a status hover from my Pidgin for her account. It shows that she has multiple statuses. We're both using the same version.
> What should be the latest server version? I'll see if I can work the problem with Stanford ITS.
This is because the user has two devices that are connected to that XMPP
acccount. Since one of the devices has a status of available, the server
is overriding the away status and still showing them as available.
> Mark Riesenberger
> Manager, Desktop Computing
> Department of Radiology
> Stanford University
> ----- Original Message -----
> From: "Michael McConville" <mmcconville at mykolab.com>
> To: "Mark Riesenberger" <slides at stanford.edu>
> Cc: support at pidgin.im
> Sent: Tuesday, June 2, 2015 11:27:03 AM
> Subject: Re: Pidgin status incorrect
> Let us know if the problem continues. This could also be a problem with
> the server, though, which would have nothing to do with Pidgin. Make
> sure that the server Pidgin is connecting to is maintained and has
> updated software.
> On Tue, Jun 02, 2015 at 11:04:25AM -0700, Mark Riesenberger wrote:
>> Dear Pidgin Support Group,
>> One of our clients in the Finance section reports: "Quite a few of us
>> are on Pidgin and have the same problem. My status shows that I'm
>> always "available" even if I manually set it as being "away". Even
>> after I quit the application and shut down my laptop, I'm still
>> "available". Please help fix."
>> I have advised her to download the latest version of Pidgin and report
>> back to me if the problem persists.
>> Mark Riesenberger
>> Manager, Desktop Computing
>> Department of Radiology
>> Stanford University
>> Support at pidgin.im mailing list
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