Pidgin status incorrect

Mark Riesenberger slides at
Thu Jun 4 10:26:18 EDT 2015

Dear Kevin,

I'll check with the Stanford XMPP server managers and let you know.


Mark Riesenberger 
Manager, Desktop Computing 
Department of Radiology 
Stanford University 

----- Original Message -----
From: "Kevin Stange" <kevin at>
To: "Mark Riesenberger" <slides at>, Support at
Sent: Wednesday, June 3, 2015 10:16:08 PM
Subject: Re: Pidgin status incorrect

On 06/02/2015 03:13 PM, Mark Riesenberger wrote:
> Dear Michael,
> All the clients experiencing this issue deny having any other instance of Pidgin running---only one device using Pidgin. What other options? Is there a cache file that I can delete? It's a Windows 7 Ultimate laptop.

Do you know if the XMPP server being used is Openfire?  There is a known
issue which causes exactly the behavior you have described:

This issue exists in 3.9.2 and 3.9.3, and downgrading the server to
3.9.1 or upgrading it to 3.10.0 is supposed to resolve it.  However,
there is another major problem with 3.10.0 and I wouldn't recommend
upgrading until 3.10.1 is released.


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