FW: [#5082] Twinfold Capital: FW: Digium, Inc. Case # 00468940: A Pc was unable to login into Pidgen with Jabber [ ref:_00D306mPe._50080gy8lE:ref ]

[Wade Smart]

Manny, pidgin does not have support. Its a freely available product.
You are emailing a public mailing list.

You'll need to detail the problem including your OS, version, your
pidgin version and what specific problem you are having and
one of the many thousand on this list (guessing at how many)
may respond.


--
Registered Linux User: #480675
Registered Linux Machine: #408606
Linux since June 2005


On Fri, Mar 13, 2015 at 4:24 PM, Manny Gutierrez
<support at twinfoldcapital.com> wrote:
> Support,
>
>
>
> We need assistance on this asap!
>
> I need someone to reply or call me directly at 213.225.4010
>
> Or email me back here
>
> Please read below
>
>
>
> From: ProLink Helpdesk [mailto:support at prolinksystems.com]
> Sent: Friday, March 13, 2015 2:22 PM
> To: peter at twinfoldcapital.com
> Cc: support at twinfoldcapital.com
> Subject: Re: [#5082] Twinfold Capital: FW: Digium, Inc. Case # 00468940: A
> Pc was unable to login into Pidgen with Jabber [
> ref:_00D306mPe._50080gy8lE:ref ]
>
>
>
> Hi Peter S.,
>
>
>
> I ran scan and checked the computer, there is nothing wrong with it. I
> removed the software completely from the computer and installed it again,
> but still the previous information you guys entered is there. Pidgin support
> should be able to resolve this.
>
>
>
> Sincerely,
>
>
>
> Hooman Bakhtiar
>
> Jr. Technical Analyst
> Pro Link Systems
>
> t: 877-470-2739 | f: 310-861-1985
>
> e: hooman.bakhtiar at prolinksystems.com| w: http://www.prolinksystems.com
>
> On Thu, 12 Mar at 3:31 pm , Peter S. Yousefi <peter at twinfoldcapital.com>
> wrote:
>
> Issue with one of the new computers that was installed recently by Houman a
> month or so ago. Johnny Hotoyan computer- ID number 372-194-950- is unable
> to launch successfully pidgin program. We emailed pidgin and they worked on
> the issue. They said it is a pc issue. Every other computer is able to use
> pidgin except Johnny’s. We need to correct this because this is our IM tool.
> Thanks
>
> Below are the 2 messages from Digium.
>
> ——-Original Message——-
> From: Digium Support [mailto:support at digium.com]
> Sent: Wednesday, March 11, 2015 12:18 PM
> To: peter at twinfoldcapital.com
> Subject: Digium, Inc. Case # 00468940: A Pc was unable to login into Pidgen
> with Jabber [ ref:00D306mPe.50080gy8lE:ref ]
>
> Peter Yousefi,
>
> Thank you for contacting Digium Technical Support. Case # 00468940: “A Pc
> was unable to login into Pidgen with Jabber” has been submitted to our
> support team. You will receive a response as soon as a Digium Support
> Technician becomes available.
>
> Be certain to preserve the reference ID which has been appended to the
> subject when providing a response to your case. This will allow your
> replies to automatically associate with your existing case. The reference
> ID begins with “ref:” and ends with “:ref”. If the reference ID is not
> preserved, your reply will result in the creation of a new case, delaying
> the time it will take for us to provide a resolution.
>
> Thank you,
> Digium Technical Support Team
> Digium, Inc.
>
>
> ref:00D306mPe.50080gy8lE:ref
>
>
>
>
> Hello Peter Yousefi,
>
> David Dunning has marked your case 00468940 as resolved.
>
> Below is the problem description:
> A pc is having issues using Jabber to login to Pidgin
>
> Below are the resolution details:
> User was able to login with users info on another computer
>
> Was your support experience satisfactory? Please let us know by clicking the
> link below and completing a brief survey:
> https://my.digium.com/en/forms/forceform.php?formid=242728&tfa92=500800000
> 0gy8lE&tfa93=0038000001YsjGW&tfa133=00580000007DUTs
>
> You can view the details of your case by signing in to our web portal:
> https://my.digium.com/en/users/support-portal/
>
> Thank you,
> David Dunning
>
> Digium Technical Support Team
> 445 Jan Davis Drive NW – Huntsville, AL 35806 – USA
> office: +1 256-428-6161
> Check us out at: www.digium.com & www.asterisk.org
>
> 5082
>
>
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