FW: [#5082] Twinfold Capital: FW: Digium, Inc. Case # 00468940: A Pc was unable to login into Pidgen with Jabber [ ref:_00D306mPe._50080gy8lE:ref ]

Manny Gutierrez support at twinfoldcapital.com
Fri Mar 13 17:24:08 EDT 2015



We need assistance on this asap!

I need someone to reply or call me directly at 213.225.4010

Or email me back here 

Please read below


From: ProLink Helpdesk [mailto:support at prolinksystems.com] 
Sent: Friday, March 13, 2015 2:22 PM
To: peter at twinfoldcapital.com
Cc: support at twinfoldcapital.com
Subject: Re: [#5082] Twinfold Capital: FW: Digium, Inc. Case # 00468940: A Pc was unable to login into Pidgen with Jabber [ ref:_00D306mPe._50080gy8lE:ref ]


Hi Peter S., 


I ran scan and checked the computer, there is nothing wrong with it. I removed the software completely from the computer and installed it again, but still the previous information you guys entered is there. Pidgin support should be able to resolve this.   




Hooman Bakhtiar

Jr. Technical Analyst 
Pro Link Systems 

t: 877-470-2739 | f: 310-861-1985 

e: hooman.bakhtiar at prolinksystems.com| <mailto:drew.quevedo at prolinksystems.com%7C>  w: http://www.prolinksystems.com <http://www.prolinksystems.com.com/>  

On Thu, 12 Mar at 3:31 pm , Peter S. Yousefi <peter at twinfoldcapital.com> wrote: 

Issue with one of the new computers that was installed recently by Houman a
month or so ago. Johnny Hotoyan computer- ID number 372-194-950- is unable
to launch successfully pidgin program. We emailed pidgin and they worked on
the issue. They said it is a pc issue. Every other computer is able to use
pidgin except Johnny’s. We need to correct this because this is our IM tool.

Below are the 2 messages from Digium. 

——-Original Message——-
From: Digium Support [mailto:support at digium.com] 
Sent: Wednesday, March 11, 2015 12:18 PM
To: peter at twinfoldcapital.com
Subject: Digium, Inc. Case # 00468940: A Pc was unable to login into Pidgen
with Jabber [ ref:00D306mPe.50080gy8lE:ref ]

Peter Yousefi,

Thank you for contacting Digium Technical Support. Case # 00468940: “A Pc
was unable to login into Pidgen with Jabber” has been submitted to our
support team. You will receive a response as soon as a Digium Support
Technician becomes available.

Be certain to preserve the reference ID which has been appended to the
subject when providing a response to your case. This will allow your
replies to automatically associate with your existing case. The reference
ID begins with “ref:” and ends with “:ref”. If the reference ID is not
preserved, your reply will result in the creation of a new case, delaying
the time it will take for us to provide a resolution.

Thank you,
Digium Technical Support Team
Digium, Inc.


Hello Peter Yousefi,

David Dunning has marked your case 00468940 as resolved.

Below is the problem description:
A pc is having issues using Jabber to login to Pidgin

Below are the resolution details:
User was able to login with users info on another computer

Was your support experience satisfactory? Please let us know by clicking the
link below and completing a brief survey:
https://my.digium.com/en/forms/force <https://my.digium.com/en/forms/force_form.php?formid=242728&tfa_92=500800000> form.php?formid=242728&tfa92=500800000

You can view the details of your case by signing in to our web portal:

Thank you,
David Dunning

Digium Technical Support Team
445 Jan Davis Drive NW – Huntsville, AL 35806 – USA
office: +1 256-428-6161
Check us out at: www.digium.com & www.asterisk.org


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