Google Talk - some buddies appearing offline when they're not

Eion Robb eion at
Mon Apr 11 16:46:08 EDT 2016

That does sound like it could be serverside.  Is there any pattern to
buddies that display online and offline?  Like, is it those 'public' xmpp
addresses (with the random numbers/hex in them) that appear as offline?  Or
just buddies that were added after a certain date?

Alternatively, you could try the new Hangouts plugin that I'm working on
that uses the same Hangouts protocol that the mobile (and web) apps use.


On 12 April 2016 at 07:12, Thomas Preece <thomas at> wrote:

> Hello,
> I'm seeing an odd problem in Pidgin where some Google Talk / Hangouts
> buddies are consistently appearing offline when they are in fact online
> (verified using the Hangouts app on mobile). This is happening with a new
> account, but I'm not seeing it with a previously-existing account on the
> same instance of Pidgin.
> Additionally, sometimes sending messages to these users produces as error
> that the message fails to send, yet the contact confirms that they have
> received it - annoyingly it's not reliably reproducible, so I don't have
> the exact message to hand.
> I'm using Pidgin 2.10.9 (with libpurple 2.10.9) on Ubuntu 14.04 - I
> realise this isn't the very latest version, but I can't see anything in the
> changelog that looks relevant.
> The fact that it only happens for certain buddies on one particular
> account suggests to me it's probably a server-side issue - although when I
> asked on Google's help forums they helpfully told me that they don't
> support third-party clients and directed me here.
> Is this something that anyone has seen before, or can someone suggest any
> good next steps for troubleshooting?
> Many thanks,
> Thomas Preece
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