Google Talk - some buddies appearing offline when they're not

Thomas Preece thomas at
Tue Apr 12 06:28:57 EDT 2016

HI Eion,

Thanks for your response.

I can't find any conclusive patterns - the only correlation is that users
appear online to me after they have logged in on mobile:
* one who only uses mobile appeared straight away
* one who was on desktop at first initially appeared offline but then after
logging in on mobile then appeared and has been consistently appearing
correctly ever since
* others who don't use mobile at all always appear offline

I'll give your plugin a go and see whether it makes any difference - thanks
for pointing me to it!

Many thanks,

On 11 April 2016 at 21:46, Eion Robb <eion at> wrote:

> That does sound like it could be serverside.  Is there any pattern to
> buddies that display online and offline?  Like, is it those 'public' xmpp
> addresses (with the random numbers/hex in them) that appear as offline?  Or
> just buddies that were added after a certain date?
> Alternatively, you could try the new Hangouts plugin that I'm working on
> that uses the same Hangouts protocol that the mobile (and web) apps use.
> Cheers,
> Eion
> On 12 April 2016 at 07:12, Thomas Preece <thomas at> wrote:
>> Hello,
>> I'm seeing an odd problem in Pidgin where some Google Talk / Hangouts
>> buddies are consistently appearing offline when they are in fact online
>> (verified using the Hangouts app on mobile). This is happening with a new
>> account, but I'm not seeing it with a previously-existing account on the
>> same instance of Pidgin.
>> Additionally, sometimes sending messages to these users produces as error
>> that the message fails to send, yet the contact confirms that they have
>> received it - annoyingly it's not reliably reproducible, so I don't have
>> the exact message to hand.
>> I'm using Pidgin 2.10.9 (with libpurple 2.10.9) on Ubuntu 14.04 - I
>> realise this isn't the very latest version, but I can't see anything in the
>> changelog that looks relevant.
>> The fact that it only happens for certain buddies on one particular
>> account suggests to me it's probably a server-side issue - although when I
>> asked on Google's help forums they helpfully told me that they don't
>> support third-party clients and directed me here.
>> Is this something that anyone has seen before, or can someone suggest any
>> good next steps for troubleshooting?
>> Many thanks,
>> Thomas Preece
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