Google Talk - some buddies appearing offline when they're not

Thomas Preece thomas at
Wed Apr 13 10:21:34 EDT 2016

That seems to work perfectly. Thanks again for your help!


On 12 April 2016 at 11:28, Thomas Preece <thomas at> wrote:

> HI Eion,
> Thanks for your response.
> I can't find any conclusive patterns - the only correlation is that users
> appear online to me after they have logged in on mobile:
> * one who only uses mobile appeared straight away
> * one who was on desktop at first initially appeared offline but then
> after logging in on mobile then appeared and has been consistently
> appearing correctly ever since
> * others who don't use mobile at all always appear offline
> I'll give your plugin a go and see whether it makes any difference -
> thanks for pointing me to it!
> Many thanks,
> Thomas
> On 11 April 2016 at 21:46, Eion Robb <eion at> wrote:
>> That does sound like it could be serverside.  Is there any pattern to
>> buddies that display online and offline?  Like, is it those 'public' xmpp
>> addresses (with the random numbers/hex in them) that appear as offline?  Or
>> just buddies that were added after a certain date?
>> Alternatively, you could try the new Hangouts plugin that I'm working on
>> that uses the same Hangouts protocol that the mobile (and web) apps use.
>> Cheers,
>> Eion
>> On 12 April 2016 at 07:12, Thomas Preece <thomas at> wrote:
>>> Hello,
>>> I'm seeing an odd problem in Pidgin where some Google Talk / Hangouts
>>> buddies are consistently appearing offline when they are in fact online
>>> (verified using the Hangouts app on mobile). This is happening with a new
>>> account, but I'm not seeing it with a previously-existing account on the
>>> same instance of Pidgin.
>>> Additionally, sometimes sending messages to these users produces as
>>> error that the message fails to send, yet the contact confirms that they
>>> have received it - annoyingly it's not reliably reproducible, so I don't
>>> have the exact message to hand.
>>> I'm using Pidgin 2.10.9 (with libpurple 2.10.9) on Ubuntu 14.04 - I
>>> realise this isn't the very latest version, but I can't see anything in the
>>> changelog that looks relevant.
>>> The fact that it only happens for certain buddies on one particular
>>> account suggests to me it's probably a server-side issue - although when I
>>> asked on Google's help forums they helpfully told me that they don't
>>> support third-party clients and directed me here.
>>> Is this something that anyone has seen before, or can someone suggest
>>> any good next steps for troubleshooting?
>>> Many thanks,
>>> Thomas Preece
>>> _______________________________________________
>>> Support at mailing list
>>> Want to unsubscribe?  Use this link:
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <>

More information about the Support mailing list