problem with "server closed cennection"

Eion Robb eionrobb at
Tue Jun 14 17:00:23 EDT 2016

Hi Chris,

This this case the server is the gmail xmpp server. You'd need to get a
debug log (Help->Debug Window) when receiving this error to get more
information about what's going on.

Alternatively you could try the 3rd party Hangouts plugin which has an
alternative method for connecting to the Google servers and may be able to
workaround the issue.

On 15/06/2016 03:26, "chris wspanialy" <chriswspanialy at> wrote:

> Hi,
> I installed pidgin for our small organization of 20 users using
> accounts.
> I added some 5-6 Accounts and Buddies but at some point for some users it
> shows a message "Server closed the connection"
> I tried to Modify Account and Reconnect but it does not work.
> Could someone explain what "Server" is sending that message.
> I thought I do not use any server, only Gmail account.
> Please send me any suggestions how to resolve the issue.
> Thanks
> Chris Wspanialy
> chriswspanialy at
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> Support at mailing list
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