Pidgin acting strange

[Shannon Mead]

Hi there,

I have attached jpgs of the firewall apps allowed for you to see in case 
perhaps it is the firewall and something is not quite right for access.

Thanks,

Shannon Mead
Production Dept.
West Valley View Inc.
smead at westvalleyview.com
623-535-8439 ext. 170

On 3/13/2017 1:41 PM, Eion Robb wrote:
> Hi again,
>
> Thanks for the log.  :)
>
> Is the Alex computer the one that's not seeing the messages? Can you 
> also get a debug log of trying to send and receive a message from a 
> computer that works and one that doesnt?
>
> Cheers,
> Eion
>
> On 14 March 2017 at 09:18, Shannon Mead <smead at westvalleyview.com 
> <mailto:smead at westvalleyview.com>> wrote:
>
>     Eion,
>
>     Thank you so much for your email. I have attached the log with the
>     disable and re-enable of the bonjour account. I hope this helps. I
>     am honestly wondering if perhaps it is a bonjour issue. We used to
>     have an apple (mac) server and last year we integrated to a
>     windows server and upgraded all of our computers to Windows 10.
>
>     Thank you,
>
>     Shannon Mead
>     Production Dept.
>     West Valley View Inc.
>     smead at westvalleyview.com <mailto:smead at westvalleyview.com>
>     623-535-8439 ext. 170
>
>     On 3/13/2017 12:28 PM, Eion Robb wrote:
>>     Hi Shannon,
>>
>>     Unfortunately those logs weren't enough to work with.  Ideally we
>>     need a captured log when you reconnect to the Bonjour account. 
>>     The easiest way to do this is to open the debug window, then
>>     disable and reenable the Bonjour account and then save the log to
>>     file after that.
>>
>>     (Also, make sure to cc the support@ list so that others can help)
>>
>>     Cheers,
>>     Eion
>>
>>     On 14 March 2017 at 07:32, Shannon Mead <smead at westvalleyview.com
>>     <mailto:smead at westvalleyview.com>> wrote:
>>
>>         Eion,
>>
>>         I apologize I sent you the wrong info we are all running in
>>         the IPV4 not 6
>>
>>         thanks,
>>
>>         Shannon Mead
>>         Production Dept.
>>         West Valley View Inc.
>>         smead at westvalleyview.com <mailto:smead at westvalleyview.com>
>>         623-535-8439 ext. 170
>>
>>         On 3/11/2017 12:25 AM, Eion Robb wrote:
>>>         Hi there,
>>>
>>>         Are there any other differences besides architecture?  
>>>         Like, are they on a different subnet, or using ipv6/4 when
>>>         the others arent?
>>>
>>>         Are you able to get a debug log from Pidgin (from the buddy
>>>         list, Help->Debug Window) as one of the failing computers
>>>         tries to connect to Bonjour?
>>>
>>>         Cheers,
>>>         Eion
>>>
>>>         On 11 March 2017 at 07:24, Shannon Mead
>>>         <smead at westvalleyview.com <mailto:smead at westvalleyview.com>>
>>>         wrote:
>>>
>>>             Good morning,
>>>
>>>             Our company uses pidgin in combination with bonjour to
>>>             provide inter office messaging. I have two computers out
>>>             of 30 that just will not work. The pidgin installs and
>>>             they can send messages but other workstations cannot see
>>>             them nor can they respond to them. These two computers
>>>             are running Windows 10 32 bit system. The other stations
>>>             are running Windows 10 64bit and have no issues with
>>>             Pidgin. Is this a bug or do we need to perhaps consider
>>>             updating our bonjour software?
>>>
>>>             Thank you,
>>>
>>>             -- 
>>>             Shannon Mead
>>>             Production Dept.
>>>             West Valley View Inc.
>>>             smead at westvalleyview.com <mailto:smead at westvalleyview.com>
>>>             623-535-8439 ext. 170
>>>
>>>             _______________________________________________
>>>             Support at pidgin.im <mailto:Support at pidgin.im> mailing list
>>>             Want to unsubscribe? Use this link:
>>>             https://pidgin.im/cgi-bin/mailman/listinfo/support
>>>             <https://pidgin.im/cgi-bin/mailman/listinfo/support>
>>>
>>>
>>
>>
>
>

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