Pidgin acting strange
Shannon Mead
smead at westvalleyview.com
Mon Mar 13 17:18:14 EDT 2017
Eion,
Hi there, ok so yes Alex's computer is the one that we cannot get
messages through. She does not appear on our buddies windows yet she can
see us. I did notice in the debug windows that there are two errors
appearing. I attached Alex-purple-debug for you to view. Also I attached
the Working-purple so you could see the working message between two of
the workstations that are not having issues.
Thank you so much for your help with this,
Shannon Mead
Production Dept.
West Valley View Inc.
smead at westvalleyview.com
623-535-8439 ext. 170
On 3/13/2017 1:41 PM, Eion Robb wrote:
> Hi again,
>
> Thanks for the log. :)
>
> Is the Alex computer the one that's not seeing the messages? Can you
> also get a debug log of trying to send and receive a message from a
> computer that works and one that doesnt?
>
> Cheers,
> Eion
>
> On 14 March 2017 at 09:18, Shannon Mead <smead at westvalleyview.com
> <mailto:smead at westvalleyview.com>> wrote:
>
> Eion,
>
> Thank you so much for your email. I have attached the log with the
> disable and re-enable of the bonjour account. I hope this helps. I
> am honestly wondering if perhaps it is a bonjour issue. We used to
> have an apple (mac) server and last year we integrated to a
> windows server and upgraded all of our computers to Windows 10.
>
> Thank you,
>
> Shannon Mead
> Production Dept.
> West Valley View Inc.
> smead at westvalleyview.com <mailto:smead at westvalleyview.com>
> 623-535-8439 ext. 170
>
> On 3/13/2017 12:28 PM, Eion Robb wrote:
>> Hi Shannon,
>>
>> Unfortunately those logs weren't enough to work with. Ideally we
>> need a captured log when you reconnect to the Bonjour account.
>> The easiest way to do this is to open the debug window, then
>> disable and reenable the Bonjour account and then save the log to
>> file after that.
>>
>> (Also, make sure to cc the support@ list so that others can help)
>>
>> Cheers,
>> Eion
>>
>> On 14 March 2017 at 07:32, Shannon Mead <smead at westvalleyview.com
>> <mailto:smead at westvalleyview.com>> wrote:
>>
>> Eion,
>>
>> I apologize I sent you the wrong info we are all running in
>> the IPV4 not 6
>>
>> thanks,
>>
>> Shannon Mead
>> Production Dept.
>> West Valley View Inc.
>> smead at westvalleyview.com <mailto:smead at westvalleyview.com>
>> 623-535-8439 ext. 170
>>
>> On 3/11/2017 12:25 AM, Eion Robb wrote:
>>> Hi there,
>>>
>>> Are there any other differences besides architecture?
>>> Like, are they on a different subnet, or using ipv6/4 when
>>> the others arent?
>>>
>>> Are you able to get a debug log from Pidgin (from the buddy
>>> list, Help->Debug Window) as one of the failing computers
>>> tries to connect to Bonjour?
>>>
>>> Cheers,
>>> Eion
>>>
>>> On 11 March 2017 at 07:24, Shannon Mead
>>> <smead at westvalleyview.com <mailto:smead at westvalleyview.com>>
>>> wrote:
>>>
>>> Good morning,
>>>
>>> Our company uses pidgin in combination with bonjour to
>>> provide inter office messaging. I have two computers out
>>> of 30 that just will not work. The pidgin installs and
>>> they can send messages but other workstations cannot see
>>> them nor can they respond to them. These two computers
>>> are running Windows 10 32 bit system. The other stations
>>> are running Windows 10 64bit and have no issues with
>>> Pidgin. Is this a bug or do we need to perhaps consider
>>> updating our bonjour software?
>>>
>>> Thank you,
>>>
>>> --
>>> Shannon Mead
>>> Production Dept.
>>> West Valley View Inc.
>>> smead at westvalleyview.com <mailto:smead at westvalleyview.com>
>>> 623-535-8439 ext. 170
>>>
>>> _______________________________________________
>>> Support at pidgin.im <mailto:Support at pidgin.im> mailing list
>>> Want to unsubscribe? Use this link:
>>> https://pidgin.im/cgi-bin/mailman/listinfo/support
>>> <https://pidgin.im/cgi-bin/mailman/listinfo/support>
>>>
>>>
>>
>>
>
>
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Pidgin Debug Log : 3/13/2017 2:14:44 PM
(14:14:25) util: Writing file prefs.xml to directory C:\Users\Alex\AppData\Roaming\.purple
(14:14:25) util: Writing file C:\Users\Alex\AppData\Roaming\.purple\prefs.xml
(14:14:25) gtkspell: Failed to setup GtkSpell: enchant error for language: en
(14:14:25) gtkconv: setting active conversation on toolbar 06580FC8
(14:14:25) gtkconv: setting active conversation on toolbar 06580FC8
(14:14:25) prefs: /pidgin/conversations/toolbar/wide changed, scheduling save.
(14:14:25) win32placement: Window RECT: L:610 R:966 T:120 B:569
(14:14:25) win32placement: Working Area RECT: L:0 R:1280 T:0 B:984
(14:14:25) gtkconv: setting active conversation on toolbar 06580FC8
(14:14:26) accels: saving accels to C:\Users\Alex\AppData\Roaming\.purple\accels
(14:14:31) util: Writing file blist.xml to directory C:\Users\Alex\AppData\Roaming\.purple
(14:14:31) util: Writing file C:\Users\Alex\AppData\Roaming\.purple\blist.xml
(14:14:31) util: Writing file prefs.xml to directory C:\Users\Alex\AppData\Roaming\.purple
(14:14:31) util: Writing file C:\Users\Alex\AppData\Roaming\.purple\prefs.xml
(14:14:33) bonjour: Starting conversation with Shannon Mead at SHANNONM at 10.0.0.103:5298
(14:14:33) dnsquery: Performing DNS lookup for 10.0.0.103
(14:14:33) sound: Playing C:\Users\Alex\AppData\Roaming\Microsoft\Windows\Pidgin\sounds\purple\send.wav
(14:14:33) dnsquery: IP resolved for 10.0.0.103
(14:14:33) proxy: Attempting connection to 10.0.0.103
(14:14:33) proxy: Connecting to 10.0.0.103:5298 with no proxy
(14:14:33) proxy: Connection in progress
(14:14:33) proxy: Connecting to 10.0.0.103:5298.
(14:14:33) proxy: Connected to 10.0.0.103:5298.
(14:14:33) bonjour: receive error: Connection interrupted by other software on your computer.
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Pidgin Debug Log : 3/13/2017 2:12:57 PM
(14:12:07) gtkconv: setting active conversation on toolbar 058795D8
(14:12:07) gtkconv: setting active conversation on toolbar 058795D8
(14:12:07) prefs: /pidgin/conversations/toolbar/wide changed, scheduling save.
(14:12:07) win32placement: Window RECT: L:898 R:1271 T:71 B:538
(14:12:07) win32placement: Working Area RECT: L:0 R:1920 T:0 B:1160
(14:12:07) gtkconv: setting active conversation on toolbar 058795D8
(14:12:08) util: Writing file prefs.xml to directory C:\Users\Shannon\AppData\Roaming\.purple
(14:12:08) util: Writing file C:\Users\Shannon\AppData\Roaming\.purple\prefs.xml
(14:12:13) util: Writing file blist.xml to directory C:\Users\Shannon\AppData\Roaming\.purple
(14:12:13) util: Writing file C:\Users\Shannon\AppData\Roaming\.purple\blist.xml
(14:12:27) bonjour: Starting conversation with Julie Sargent-Helm at ADVERTISING-PC at 10.0.0.164:5298
(14:12:27) dnsquery: Performing DNS lookup for 10.0.0.164
(14:12:27) dnsquery: IP resolved for 10.0.0.164
(14:12:27) proxy: Attempting connection to 10.0.0.164
(14:12:27) proxy: Connecting to 10.0.0.164:5298 with no proxy
(14:12:27) proxy: Connection in progress
(14:12:27) proxy: Connecting to 10.0.0.164:5298.
(14:12:27) proxy: Connected to 10.0.0.164:5298.
(14:12:27) bonjour: Receive: -<?xml version="1.0" encoding="UTF-8" ?>
<stream:stream xmlns="jabber:client" xmlns:stream="http://etherx.jabber.org/streams" from="Julie Sargent-Helm at ADVERTISING-PC" to="Shannon Mead at SHANNONM">- 193 bytes
(14:12:43) bonjour: Receive: -<message to='Shannon Mead at SHANNONM' from='Julie Sargent-Helm at ADVERTISING-PC' type='chat'><body>ok i can see you</body><html xmlns='http://www.w3.org/1999/xhtml'><body><font>ok i can see you</font></body></html><x xmlns='jabber:x:event'><composing/></x></message>- 262 bytes
(14:12:45) bonjour: Receive: -</stream:stream>- 16 bytes
(14:12:47) bonjour: Starting conversation with Julie Sargent-Helm at ADVERTISING-PC at 10.0.0.164:5298
(14:12:47) dnsquery: Performing DNS lookup for 10.0.0.164
(14:12:47) dnsquery: IP resolved for 10.0.0.164
(14:12:47) proxy: Attempting connection to 10.0.0.164
(14:12:47) proxy: Connecting to 10.0.0.164:5298 with no proxy
(14:12:47) proxy: Connection in progress
(14:12:47) proxy: Connecting to 10.0.0.164:5298.
(14:12:47) proxy: Connected to 10.0.0.164:5298.
(14:12:47) bonjour: Receive: -<?xml version="1.0" encoding="UTF-8" ?>
<stream:stream xmlns="jabber:client" xmlns:stream="http://etherx.jabber.org/streams" from="Julie Sargent-Helm at ADVERTISING-PC" to="Shannon Mead at SHANNONM">- 193 bytes
(14:12:49) bonjour: Receive: -</stream:stream>- 16 bytes
(14:12:49) bonjour: Connection closed (without stream end) by Julie Sargent-Helm at ADVERTISING-PC.
(14:12:49) bonjour: Received conversation close notification from Julie Sargent-Helm at ADVERTISING-PC.
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