Eion Robb eion at robbmob.com
Tue May 30 19:52:55 EDT 2017

Hi Matthew,

In future, please reply-all to the support list so that other people are
able to help.

Since you're using dukgo.com you would have been receiving popup notices
about them shutting down their XMPP services over the past couple of
months.  https://duck.co/blog/post/4/xmpp-services-at-duckduckgo has a bit
more info about it.  You'll need to find another XMPP provider to be able
to continue using XMPP.


On 31 May 2017 at 10:53, Matthew Surles <13eyegod at gmail.com> wrote:

> I am not able to send messages. It just keeps giving me the error "Unable
> to connect". I've even tried to add another profile, download other
> messengers and the same thing is happening. The domain is dukgo.com I'm
> not sure if that's the server or not. New instant message is greyed out.
> This is the debug log.
> (17:52:37) util: Writing file prefs.xml to directory
> C:\Users\Mastermind\AppData\Roaming\.purple
> (17:52:37) util: Writing file C:\Users\Mastermind\AppData\
> Roaming\.purple\prefs.xml
> Not sure what's going on.
> On Mon, May 29, 2017 at 4:04 PM, Eion Robb <eion at robbmob.com> wrote:
>> Hi Matthew,
>> Yes, XMPP is still a core part of Pidgin.
>> To help understand your problem, are you able to give us a bit more info
>> to work with:
>> * Are you able to send messages?
>> * Are you able to connect to the account?
>> * What is the XMPP server that you're trying to use that has the problem?
>> * Do other XMPP servers on the same Pidgin install have the same problem?
>> * Are you getting an error message when sending/receiving/connecting/s
>> omething?
>> * Do you see online users on the buddy list/roster?
>> * Does the account show as enabled, or is it greyed out in the Accounts
>> list?
>> * Can you supply a debug log (from the buddy list, Help->Debug Window)
>> while you're supposed to be receiving a message?
>> Cheers,
>> Eion
>> On 30 May 2017 at 04:02, Matthew Surles <13eyegod at gmail.com> wrote:
>>> Do you all still support Jabber? I am not getting my messages and don't
>>> know why. If not then how to I access Jabber? Thank you
>>> _______________________________________________
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