Pidgin Issue - 'Could not connect to server'

[Eion Robb]

Hi Craig,

Are you able to get a debug log (from the buddy list, Help->Debug Window)
as that user tries to connect to the server?

It sounds like some kind of connectivity problem, but the debug log should
help narrow down the problem.

Cheers,
Eion



On 15 September 2017 at 20:53, Craig Knowles <craig.knowles at marketdojo.com>
wrote:

> Hi there,
>
> We use your tool in association with Zoho Support.
>
> However, after attempting to connect a new user (with the identical
> setting to that we previously used), we receive a 'Could not connect to
> Server' notification on Pidgin. On the user's Pidgin, the user's Pidgin
> couldn't identify other users in the company.
>
> However, other users could identify that the new user was online.
>
> Do you know what might be causing this?
>
> Thanks
>
> Craig Knowles
>
> Marketing Executive
> Market Dojo Ltd.
>
>   t: *+ 44 (0) 117 318 0955 <+44%20117%20318%200955>*
> m: *+ 44 (0) 7770 490 662 <+44%207770%20490662>*
>  e: *craig.knowles*@marketdojo.com <craig.knowles at marketdojo.com>
>
> www.marketdojo.com
> twitter: @marketdojo
>
> Registered in England and Wales, # 7332766. 11 Wolseley Road, Bishopston,
> Bristol, BS7 8EL.
>
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