Pidgin Issue - 'Could not connect to server'

Craig Knowles craig.knowles at
Fri Sep 15 04:53:35 EDT 2017

Hi there,

We use your tool in association with Zoho Support.

However, after attempting to connect a new user (with the identical setting
to that we previously used), we receive a 'Could not connect to Server'
notification on Pidgin. On the user's Pidgin, the user's Pidgin couldn't
identify other users in the company.

However, other users could identify that the new user was online.

Do you know what might be causing this?


Craig Knowles

Marketing Executive
Market Dojo Ltd.

  t: *+ 44 (0) 117 318 0955*
m: *+ 44 (0) 7770 490 662*
 e: *craig.knowles* <craig.knowles at>
twitter: @marketdojo

Registered in England and Wales, # 7332766. 11 Wolseley Road, Bishopston,
Bristol, BS7 8EL.
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