Urgent! Action required- Connection failed: pidgin

[David Woolley]

On 17/01/18 10:07, Elza Wagih wrote:
> Dear Team,

There is no team, this is a public, peer support, mailing list.
> 
> I need your help urgently please, I can’t access Pidgin.
> 
> Kindly find Printscreenshot below. Thank you!

The fact that you have a screenshot indicates that you can access 
Pidgin.  Pidgin is only the client.  What you can't access is Oracle's 
internal (we suspect XMPP) server.  Only Oracle has any access to that.

We are advised that people within the Oracle network can use 
<http://my.oracle.com/site/git/1591/index.htm> for more information; for 
outsiders, like us, it just redirects to the public home page.

Please explain to whoever should be supporting you why you went to the 
wrong place, and suggest how they could fix that in future.