Urgent! Action required- Connection failed: pidgin

[Elza Wagih]

Thank you David for your prompt response.

Best regards,
Elza


-----Original Message-----
From: David Woolley [mailto:forums at david-woolley.me.uk] 
Sent: Wednesday, January 17, 2018 12:17 PM
To: Elza Wagih <elza.w.wagih at oracle.com>; support at pidgin.im
Cc: Amani Rabei <amani.rabei at oracle.com>
Subject: Re: Urgent! Action required- Connection failed: pidgin

On 17/01/18 10:07, Elza Wagih wrote:
> Dear Team,

There is no team, this is a public, peer support, mailing list.
> 
> I need your help urgently please, I can't access Pidgin.
> 
> Kindly find Printscreenshot below. Thank you!

The fact that you have a screenshot indicates that you can access Pidgin.  Pidgin is only the client.  What you can't access is Oracle's internal (we suspect XMPP) server.  Only Oracle has any access to that.

We are advised that people within the Oracle network can use <http://my.oracle.com/site/git/1591/index.htm> for more information; for outsiders, like us, it just redirects to the public home page.

Please explain to whoever should be supporting you why you went to the wrong place, and suggest how they could fix that in future.