Olark Transcript link

Bechard, Peter peter.bechard at hubinternational.com
Mon Sep 17 11:23:48 EDT 2018

Our users comment that they cannot link a transcript from Pidgin if the client doesn’t end the sessions/conversation.   They can see the Transcript in Olark.     If they use the native Olark client, the are able to link the transcript regardless of the client status.

Is this is a known limitation?  If not, how would we get this working?


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