Olark Transcript link

[Bechard, Peter]

Hi,
Our users comment that they cannot link a transcript from Pidgin if the client doesn’t end the sessions/conversation.   They can see the Transcript in Olark.     If they use the native Olark client, the are able to link the transcript regardless of the client status.

Is this is a known limitation?  If not, how would we get this working?

Thanks,
Peter


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