Olark Transcript link

[Wade Smart]

Im just thinking out loud here, but...
if the session isnt closed, and Im guessing you
writing each session script to a file, if the session
isnt closed then the file probably cant be moved.


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On Mon, Sep 17, 2018 at 10:24 AM Bechard, Peter
<peter.bechard at hubinternational.com> wrote:
>
> Hi,
>
> Our users comment that they cannot link a transcript from Pidgin if the client doesn’t end the sessions/conversation.   They can see the Transcript in Olark.     If they use the native Olark client, the are able to link the transcript regardless of the client status.
>
>
>
> Is this is a known limitation?  If not, how would we get this working?
>
>
>
> Thanks,
> Peter
>
>
>
>
>
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