New Installation Issues ...

MICHAEL REGAL mlregal at comcast.net
Sat Dec 21 14:33:49 EST 2019


Hi,

I work for a company who leases laptops. My lease is up and am changing to a new laptop. I've been a very long time user of Pidgin and would like to install this on my new laptop.

The new laptop policy controlled is maintained by the company IT department. They have installed software that I cannot disable that scans all incoming "everything".

I tried both the "normal" installer and "off-line" installer for Pidgin on my Windows 10 PC. I'm noticing that the IT software is scanning and quarantining the GTK+ portion of the Pidgin download.

The software does start up and I am able to attempt to set up on this new laptop the same account I have on my old laptop. However it fails to connect. I'm not sure if the GTK+ failure has anything to do with it. Please advise.

Sadly I cannot inspect the password on the old laptop to make sure I'm using the same password on the new laptop. I never change the password and I could have forgotten it. Sadly not sure what to do about that.

But I would like to rule out the GTK+ issue first. I don't know what to do about that either.  Please advise.

Thanks ... Mike


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