Pidgin Opens and Closes right away Windows 10

Sat Feb 23 23:21:37 EST 2019

Hi Gene,

Is Pidgin installed into your   C:\Program Files (x86)\Pidgin   folder
instead?

Cheers,
Eion

On Thu, 21 Feb 2019 at 06:03, Gene Cunningham <Gene at deltabridge.com> wrote:

> Hello,
>
>
> The message I am getting is:
>
>
> C:\Program Files\Pidgin>pidgin -d > c:\pidgin.log 'pidgin' is not
> recognized as an internal or external command, operable program or batch
> file.
>
>
>
> *From:* Gene Cunningham
> *Sent:* Wednesday, February 20, 2019 07:52
> *To:* 'Eion Robb' <eion at robbmob.com>
> *Cc:* support at pidgin.im
> *Subject:* RE: Pidgin Opens and Closes right away Windows 10
>
>
>
> Good Morning.  Snow day so can work on this.  Please see the attached
> error file.  I have tried the syntax a few different ways but no joy.
>
>
>
> *From:* Eion Robb [mailto:eion at robbmob.com <eion at robbmob.com>]
> *Sent:* Saturday, January 26, 2019 02:08
> *To:* Gene Cunningham <Gene at deltabridge.com>
> *Cc:* support at pidgin.im
> *Subject:* Re: Pidgin Opens and Closes right away Windows 10
>
>
>
> Hi Gene,
>
>
>
> Thanks for getting the backtrace.  It looks like something horribly wrong
> is going on with your XMPP account, causing some kind of memory corruption
> since the 25th of December.  The crash consistently happens in the same
> place in the code, but the cause of it is a bit of a question mark.  It
> looks like you moved Pidgin from the Program Files (x86) folder to your
> Program Files folder on the 14th of January; was this intentional?
>
>
>
> Do you think you could give another go at getting a debug log?  I'll post
> some screenshots to help guide you though.
>
>
>
> First open the command prompt, by pressing Start+R
>
> [image: image.png]
>
> Then enter cmd into the run window and press OK.  In that command prompt,
> type   cd /D "C:\Program Files\Pidgin"   then run Pidgin with the -d flag
> into a log file, eg  pidgin -d > c:\pidgin.log
>
> [image: image.png]
>
>
>
> This should then create a log file at c:\pidgin.log in Explorer:
>
> [image: image.png]
>
>
>
> If you could then attach the pidgin.log file to an email back, then we
> should be able to see exactly what the server or client is sending that
> could have caused this behaviour.  It could be that you've stumbled across
> a case of Pidgin crashing when the server sends something malicious.
>
>
>
> Cheers,
>
> Eion
>
>
>
> On Sat, 26 Jan 2019 at 13:42, Gene Cunningham <Gene at deltabridge.com>
> wrote:
>
> Please see attached
>
>
>
> *From:* Eion Robb [mailto:eion at robbmob.com]
> *Sent:* Monday, January 14, 2019 14:06
> *To:* Gene Cunningham <Gene at deltabridge.com>
> *Cc:* support at pidgin.im
> *Subject:* Re: Pidgin Opens and Closes right away Windows 10
>
>
>
> Hi Gene,
>
>
>
> Sorry to hear you had trouble with getting a debug log.  Unfortunately
> without either the debug log or the Pidgin.rpt file, there's not much we
> can do to help.  The Pidgin.rpt file should be the easiest one to get to
> and attach to an email, as this file is already created every time there's
> a crash in Pidgin.  Just as a reminder, that file lives at
> %appdata%\.purple\  (you can copy-paste that path into Explorer to jump
> straight to the Pidgin config folder).
>
>
>
> Unfortunately as you've found, uninstalling/reinstalling Pidgin and
> clearing out any registry files won't help with any crashes if there's a
> particular plugin or server you're using that's causing a crash.  If you
> could let us know what version of Pidgin you're using, by right-clicking on
> the Pidgin.exe file in your %programfiles%\Pidgin folder, going to the
> Details tab and finding the "Product version" entry.  It would also help to
> know what kind of account you're connecting to in Pidgin; XMPP or IRC or
> something like that.
>
>
>
> Cheers,
>
> Eion
>
>
>
> On Tue, 15 Jan 2019 at 04:03, Gene Cunningham <Gene at deltabridge.com>
> wrote:
>
> Hello,
>
>
>
> I have worked on this for a few hours now and nothing is working as
> outlined on the link.  I did check processes in Task Manager and Pidgin is
> not running.  I have removed it,  deep cleaned the registry, reloaded it
> several times.  Still no joy.  Everything else works on my computer.
> Pidgin worked for a month and now this.
>
>
>
> I can’t spend any more time on this – I have to get to work so will deal
> with this when I have nothing to do (which is rare).  I have informed my
> management that I am off of Pidgin.
>
>
>
> Thanks…
>
>
>
> GC
>
>
>
> *From:* Eion Robb [mailto:eion at robbmob.com]
> *Sent:* Sunday, January 13, 2019 23:00
> *To:* Gene Cunningham <Gene at deltabridge.com>
> *Cc:* support at pidgin.im
> *Subject:* Re: Pidgin Opens and Closes right away Windows 10
>
>
>
> Hi Gene,
>
>
>
> Could you check in Task Manager that Pidgin is or isn't running?
>
>
>
> If it's not running, it could be crashing when it opens.  Just to double
> check, can you follow the instructions at
> https://developer.pidgin.im/wiki/TipsForBugReports#ObtainingaDebugLog to
> get a debug log, and attach it along with the Pidgin.rpt file that lives at
> %appdata%\.purple in an email reply back to us.  Hopefully one of those two
> will shed some light on where the problem is.
>
>
>
> Cheers,
>
> Eion
>
>
>
>
>
>
>
> On Mon, 14 Jan 2019 at 14:49, Gene Cunningham <Gene at deltabridge.com>
> wrote:
>
> Hello.  I have removed it and reinstalled several times.  I have
> temporarily turned off virus and firewall.  When I click on the icon, the
> IM window opens (unpopulated) and closes.  This all happens in about two
> seconds.  Any ideas?
>
>
>
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> CONFIDENTIALITY NOTICE: The contents of this email message and any
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> from disclosure. If you are not the intended recipient of this message or
> their agent, or if this message has been addressed to you in error, please
> immediately alert the sender by reply email and then delete this message
> and any attachments. If you are not the intended recipient, you are hereby
> notified that any use, dissemination, copying, or storage of this message
> or its attachments is strictly prohibited.
>
> CONFIDENTIALITY NOTICE: The contents of this email message and any
> attachments are intended solely for the addressee(s) and may contain
> confidential and/or privileged information and may be legally protected
> from disclosure. If you are not the intended recipient of this message or
> their agent, or if this message has been addressed to you in error, please
> immediately alert the sender by reply email and then delete this message
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