Pidgin Opens and Closes right away Windows 10

[Gene Cunningham]

Please see attached

From: Eion Robb [mailto:eion at robbmob.com]
Sent: Monday, January 14, 2019 14:06
To: Gene Cunningham <Gene at deltabridge.com>
Cc: support at pidgin.im
Subject: Re: Pidgin Opens and Closes right away Windows 10

Hi Gene,

Sorry to hear you had trouble with getting a debug log.  Unfortunately without either the debug log or the Pidgin.rpt file, there's not much we can do to help.  The Pidgin.rpt file should be the easiest one to get to and attach to an email, as this file is already created every time there's a crash in Pidgin.  Just as a reminder, that file lives at %appdata%\.purple\  (you can copy-paste that path into Explorer to jump straight to the Pidgin config folder).

Unfortunately as you've found, uninstalling/reinstalling Pidgin and clearing out any registry files won't help with any crashes if there's a particular plugin or server you're using that's causing a crash.  If you could let us know what version of Pidgin you're using, by right-clicking on the Pidgin.exe file in your %programfiles%\Pidgin folder, going to the Details tab and finding the "Product version" entry.  It would also help to know what kind of account you're connecting to in Pidgin; XMPP or IRC or something like that.

Cheers,
Eion

On Tue, 15 Jan 2019 at 04:03, Gene Cunningham <Gene at deltabridge.com<mailto:Gene at deltabridge.com>> wrote:
Hello,

I have worked on this for a few hours now and nothing is working as outlined on the link.  I did check processes in Task Manager and Pidgin is not running.  I have removed it,  deep cleaned the registry, reloaded it several times.  Still no joy.  Everything else works on my computer.  Pidgin worked for a month and now this.

I can’t spend any more time on this – I have to get to work so will deal with this when I have nothing to do (which is rare).  I have informed my management that I am off of Pidgin.

Thanks…

GC

From: Eion Robb [mailto:eion at robbmob.com<mailto:eion at robbmob.com>]
Sent: Sunday, January 13, 2019 23:00
To: Gene Cunningham <Gene at deltabridge.com<mailto:Gene at deltabridge.com>>
Cc: support at pidgin.im<mailto:support at pidgin.im>
Subject: Re: Pidgin Opens and Closes right away Windows 10

Hi Gene,

Could you check in Task Manager that Pidgin is or isn't running?

If it's not running, it could be crashing when it opens.  Just to double check, can you follow the instructions at https://developer.pidgin.im/wiki/TipsForBugReports#ObtainingaDebugLog to get a debug log, and attach it along with the Pidgin.rpt file that lives at %appdata%\.purple in an email reply back to us.  Hopefully one of those two will shed some light on where the problem is.

Cheers,
Eion



On Mon, 14 Jan 2019 at 14:49, Gene Cunningham <Gene at deltabridge.com<mailto:Gene at deltabridge.com>> wrote:
Hello.  I have removed it and reinstalled several times.  I have temporarily turned off virus and firewall.  When I click on the icon, the IM window opens (unpopulated) and closes.  This all happens in about two seconds.  Any ideas?

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