Pidgin Opens and Closes right away Windows 10

[Eion Robb]

Hi Gene,

Sorry to hear you had trouble with getting a debug log.  Unfortunately
without either the debug log or the Pidgin.rpt file, there's not much we
can do to help.  The Pidgin.rpt file should be the easiest one to get to
and attach to an email, as this file is already created every time there's
a crash in Pidgin.  Just as a reminder, that file lives at
%appdata%\.purple\  (you can copy-paste that path into Explorer to jump
straight to the Pidgin config folder).

Unfortunately as you've found, uninstalling/reinstalling Pidgin and
clearing out any registry files won't help with any crashes if there's a
particular plugin or server you're using that's causing a crash.  If you
could let us know what version of Pidgin you're using, by right-clicking on
the Pidgin.exe file in your %programfiles%\Pidgin folder, going to the
Details tab and finding the "Product version" entry.  It would also help to
know what kind of account you're connecting to in Pidgin; XMPP or IRC or
something like that.

Cheers,
Eion

On Tue, 15 Jan 2019 at 04:03, Gene Cunningham <Gene at deltabridge.com> wrote:

> Hello,
>
>
>
> I have worked on this for a few hours now and nothing is working as
> outlined on the link.  I did check processes in Task Manager and Pidgin is
> not running.  I have removed it,  deep cleaned the registry, reloaded it
> several times.  Still no joy.  Everything else works on my computer.
> Pidgin worked for a month and now this.
>
>
>
> I can’t spend any more time on this – I have to get to work so will deal
> with this when I have nothing to do (which is rare).  I have informed my
> management that I am off of Pidgin.
>
>
>
> Thanks…
>
>
>
> GC
>
>
>
> *From:* Eion Robb [mailto:eion at robbmob.com]
> *Sent:* Sunday, January 13, 2019 23:00
> *To:* Gene Cunningham <Gene at deltabridge.com>
> *Cc:* support at pidgin.im
> *Subject:* Re: Pidgin Opens and Closes right away Windows 10
>
>
>
> Hi Gene,
>
>
>
> Could you check in Task Manager that Pidgin is or isn't running?
>
>
>
> If it's not running, it could be crashing when it opens.  Just to double
> check, can you follow the instructions at
> https://developer.pidgin.im/wiki/TipsForBugReports#ObtainingaDebugLog to
> get a debug log, and attach it along with the Pidgin.rpt file that lives at
> %appdata%\.purple in an email reply back to us.  Hopefully one of those two
> will shed some light on where the problem is.
>
>
>
> Cheers,
>
> Eion
>
>
>
>
>
>
>
> On Mon, 14 Jan 2019 at 14:49, Gene Cunningham <Gene at deltabridge.com>
> wrote:
>
> Hello.  I have removed it and reinstalled several times.  I have
> temporarily turned off virus and firewall.  When I click on the icon, the
> IM window opens (unpopulated) and closes.  This all happens in about two
> seconds.  Any ideas?
>
>
>
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