Problem with Ubuntu 20.04

[Eion Robb]

Hi Todd,

There can be a few causes of "SSL Handshake Failed", the specific error
number will reveal which cause is happening in this case.  If you open the
debug log (from the buddy list, Help->Debug Window) then try to reconnect
to the account, you should get a "SSL Handshake Failed" error with a
(-1234) code in there, starting with the negative sign.

If you could let us know which error code it is you're getting, or attach
the last few lines from the debug log, including that error, then we can
probably point you in the right direction.

Cheers,
Eion


On Sat, 1 Aug 2020 at 02:13, Todd <tnunley at servright.com> wrote:

>
> Hi, I've been using Pidgin for many years with my companies private
> JABBER server.  (with self-signed certificate)
>
> I upgraded recently to the latest Ubuntu LTS version 20.04 and since
> then Pidgin will not connect.  I've double checked my password, jabber
> server address, etc and I get "SSL HANDSHAKE FAILED"  .  I know the
> issue is likely it is not receiving the self signed certificate from the
> server.
> The odd thing is the previous version was Ubuntu 19.10 and the same
> version of Pidgin worked 100%.  I still have version 19.10 on my laptop
> and Pidgin works great, connects every time.  Before connecting it ask
> about the unsigned certificate; so it is receiving it from the jabber
> server. But this does not happen on Ubuntu 20.04.  Both version of
> Pidgin is 2.13.0  (libpurple 2.13.0)
>
> Any help would be greatly appreciated!
> Thanks
>
>
>
>
> --
>
> *Todd Nunley*
>
> *ServRight*
>
> *Member Services Manager*
>
> Office 800.642.6015 x0155
>
> Direct 703.342.0155
>
> tnunley at servright.com
>
>
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