Problem with Ubuntu 20.04

[Eion Robb]

(please include the support mailing list, so that other people can help if
they know better, and so that others can find the information if they have
the same issue in the future)

Hi Todd,

Thanks for sending through the debug log :)

According to
https://developer.mozilla.org/en-US/docs/Mozilla/Projects/NSS/SSL_functions/sslerr.html
the "12279" error means "SSL_ERROR_UNSUPPORTED_VERSION" and "Peer using
unsupported version of security protocol.  On a client socket, this means
the remote server has attempted to negotiate the use of a version of SSL
that is not supported by the NSS library, probably an invalid version
number."

You might want to have a look at the NSS Preferences plugin (in
Tools->Plugins) to configure a higher maximum allowed version of TLS, or
compare the settings between the two machines.

Cheers,
Eion



On Tue, 4 Aug 2020 at 01:13, Todd <tnunley at servright.com> wrote:

> Hi,
> I really appreciate your response.
> The handshake error is as follows:
>
> (08:07:05) *nss:* Handshake failed (-12279)
>
> The entire log is attached; hopefully it is helpful.
> Thanks
>
>
>
> On 8/1/20 10:32 PM, Eion Robb wrote:
>
> Hi Todd,
>
> There can be a few causes of "SSL Handshake Failed", the specific error
> number will reveal which cause is happening in this case.  If you open the
> debug log (from the buddy list, Help->Debug Window) then try to reconnect
> to the account, you should get a "SSL Handshake Failed" error with a
> (-1234) code in there, starting with the negative sign.
>
> If you could let us know which error code it is you're getting, or attach
> the last few lines from the debug log, including that error, then we can
> probably point you in the right direction.
>
> Cheers,
> Eion
>
>
> On Sat, 1 Aug 2020 at 02:13, Todd <tnunley at servright.com> wrote:
>
>>
>> Hi, I've been using Pidgin for many years with my companies private
>> JABBER server.  (with self-signed certificate)
>>
>> I upgraded recently to the latest Ubuntu LTS version 20.04 and since
>> then Pidgin will not connect.  I've double checked my password, jabber
>> server address, etc and I get "SSL HANDSHAKE FAILED"  .  I know the
>> issue is likely it is not receiving the self signed certificate from the
>> server.
>> The odd thing is the previous version was Ubuntu 19.10 and the same
>> version of Pidgin worked 100%.  I still have version 19.10 on my laptop
>> and Pidgin works great, connects every time.  Before connecting it ask
>> about the unsigned certificate; so it is receiving it from the jabber
>> server. But this does not happen on Ubuntu 20.04.  Both version of
>> Pidgin is 2.13.0  (libpurple 2.13.0)
>>
>> Any help would be greatly appreciated!
>> Thanks
>>
>>
>>
>>
>> --
>>
>> *Todd Nunley*
>>
>> *ServRight*
>>
>> *Member Services Manager*
>>
>> Office 800.642.6015 x0155
>>
>> Direct 703.342.0155
>>
>> tnunley at servright.com
>>
>>
>> _______________________________________________
>> Support at pidgin.im mailing list
>> Want to unsubscribe?  Use this link:
>> https://lists.pidgin.im/listinfo/support
>
>
> --
>
> *Todd Nunley*
>
> *ServRight*
>
> *Member Services Manager*
>
> Office 800.642.6015 x0155
>
> Direct 703.342.0155
>
> tnunley at servright.com
>
>
>