Big problem pls help

[john davies]

Hi, Thanks for your fast response. I have searched a lot for this issue and can't find much. I have attached the log. Maybe you can see something and help me out. Many many thanks!!!


________________________________
From: pidgin at alexoren.com <pidgin at alexoren.com>
Sent: Tuesday, October 26, 2021 6:47 PM
To: support at pidgin.im <support at pidgin.im>
Cc: john davies <john315789 at outlook.com>
Subject: Re: Big problem pls help

Pidgin is a client, just like Miranda, PSI and the others you tried.
If the disconnection happens with all of the clients, I doubt there is anything you can do on the Pidgin side to resolve.

One thing you could do is start Pidgin with debugging and then look at the log for possibly more detailed errors, though I don't know how helpful it will be.

My batch file (on Windows) looks like this:

        @echo off
        set PURPLE_UNSAFE_DEBUG=1
        set PURPLE_GNUTLS_DEBUG=1
        set PURPLE_VERBOSE_DEBUG=1
        "%ProgramFiles(x86)%\Pidgin\pidgin.exe" -d 2>&1 > "%APPDATA%\.purple\debug-%date%-%time::=.%.log"

Good luck!


On 2021-10-26 10:32, john davies wrote:
> Hi, I have a big problem. It keeps disconnecting me. I use XMPP with an account at jabbim.com. I use a roaming internet from Three UK. I get this error: Lost connection with server: Remote host closed connection.
>
> Every 3-5 minutes it disconnects me. The problem is that I even tried with other clients such a PSI and Miranda, etc. and it does the same. It disconnects me. What should it do?
>
> As internet I use a hotspot on my phone with internet from Three. Is roaming because I am in another country.
>
> Please help me!! Thanks
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