Big problem pls help

pidgin at pidgin at
Tue Oct 26 16:35:46 EDT 2021

Unfortunately, no.

Several things could go wrong:

* Something on your computer interferes with the connection (I think somebody once had an issue with peerguardian installed)
* Your ISP messes with the connection
* The server does not like your IP address
* The server does not like your account
* You've been cursed by the elder gods

I would try installing an XMPP client on your mobile device and trying to connect from it, both via your wifi (same external IP and ISP) and turning wifi off via cellular data (different IP and ISP), to narrow it down.

You can also try the web client at
and maybe check (whatever it may be)

See if the Jabbim FAQ helps (Q. 4 in particular), and try their online support at
or email them at support at
In fact that should have been your first course of action, given that the problem manifests with multiple clients.

Also, try creating an account with a different server ( is the one I use) and see if you get the same issue with them.

As a last resort, sacrifice a black goat to Cthulhu.

Other than that, I'm out of ideas.
Maybe one of the other users on this list can offer something.

Good luck!

On 2021-10-26 13:54, john davies wrote:
> Hi, Thanks for your fast response. I have searched a lot for this issue and can't find much. I have attached the log. Maybe you can see something and help me out. Many many thanks!!!
> ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> *From:* pidgin at <pidgin at>
> *Sent:* Tuesday, October 26, 2021 6:47 PM
> *To:* support at <support at>
> *Cc:* john davies <john315789 at>
> *Subject:* Re: Big problem pls help
> Pidgin is a client, just like Miranda, PSI and the others you tried.
> If the disconnection happens with all of the clients, I doubt there is anything you can do on the Pidgin side to resolve.
> One thing you could do is start Pidgin with debugging and then look at the log for possibly more detailed errors, though I don't know how helpful it will be.
> My batch file (on Windows) looks like this:
>          @echo off
>          set PURPLE_UNSAFE_DEBUG=1
>          set PURPLE_GNUTLS_DEBUG=1
>          set PURPLE_VERBOSE_DEBUG=1
>          "%ProgramFiles(x86)%\Pidgin\pidgin.exe" -d 2>&1 > "%APPDATA%\.purple\debug-%date%-%time::=.%.log"
> Good luck!
> On 2021-10-26 10:32, john davies wrote:
>> Hi, I have a big problem. It keeps disconnecting me. I use XMPP with an account at I use a roaming internet from Three UK. I get this error: Lost connection with server: Remote host closed connection.
>> Every 3-5 minutes it disconnects me. The problem is that I even tried with other clients such a PSI and Miranda, etc. and it does the same. It disconnects me. What should it do?
>> As internet I use a hotspot on my phone with internet from Three. Is roaming because I am in another country.
>> Please help me!! Thanks
>> _______________________________________________
>> Support at mailing list
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