[Pidgin] #1849: Where to go with support questions?

[Pidgin]

#1849: Where to go with support questions?
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  Reporter:  GaryFx       |       Owner:  lschiere             
      Type:  enhancement  |      Status:  new                  
  Priority:  minor        |   Milestone:  Completed Web Site   
 Component:  webpage      |     Version:  2.0.2                
Resolution:               |    Keywords:  support questions faq
   Pending:  0            |  
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Comment (by GaryFx):

 Submitting tickets for support questions seems fine.  But since so many
 places discourage it, such a policy ought to be stated clearly, which is
 easy enough to do in the FAQ.

 Asking users to join a mailing list for support, especially a developers
 mailing list, seems wrong.  I know it used to be done a lot, but there are
 better options.

 I understand that some people don't like forums (I don't much care for
 most forum software), but it really is the most popular way for community
 support these days.

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Ticket URL: <http://developer.pidgin.im/ticket/1849#comment:4>
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