[Pidgin] #12575: Silent installation on Windows fails if Pidgin is running - need to shutdown pidgin as part of installer (was: Silent installation on Windows fails if Pidgin is running)

[Pidgin]

#12575: Silent installation on Windows fails if Pidgin is running - need to
shutdown pidgin as part of installer
------------------------------------------+---------------------------------
 Reporter:  baffoni                       |        Owner:  datallah       
     Type:  enhancement                   |       Status:  pending        
Milestone:                                |    Component:  winpidgin (gtk)
  Version:  2.7.3                         |   Resolution:                 
 Keywords:  Install kill running process  |  
------------------------------------------+---------------------------------
Changes (by baffoni):

  * status:  pending => new
  * type:  defect => enhancement


Old description:

> 2.7.2 (running), 2.7.3 installing.  Test system is windows 7 x64
> Professional.
>
> We are trying to push out upgrades of Pidgin to our windows users as
> updates (particularly critical, security ones) are available.  However,
> the typical user keeps pidgin running 24x7.  Running a standard push
> update as defined by our patch system (LANDesk 8.8), the installer is not
> properly killing the running pidgin application prior to install, so that
> install is failing.  Failure report is that install failed while running
> commands, reported status is "kill process pidgin.exe was done".  The
> install is running as local system context.  Executable name is
> "pidgin-2.7.3-offline.exe".
>
> Let me know if there is anything I can do to help better define the
> problem and/or troubleshoot the root cause (this is my first ticket for
> Pidgin).
>
> Thanks.
>
> Mike Baffoni
> IT Manager, AeroVironment, Inc.

New description:

 2.7.2 (running), 2.7.3 installing.  Test system is windows 7 x64
 Professional.

 We are trying to push out upgrades of Pidgin to our windows users as
 updates (particularly critical, security ones) are available.  However,
 the typical user keeps pidgin running 24x7.

 Please add a process at the beginning of install to gracefully shutdown a
 running pidgin client so that the installer can complete properly even if
 the user is currently running the application.  If the installer is
 running in silent install mode, maybe store the state of the client prior
 to install and if it is running, silently launch application after install
 to minimize impact.

 Thanks.

 Mike Baffoni
 IT Manager, AeroVironment, Inc.

--

Comment:

 I came to that conclusion from the result of the patch installer, they
 must be trying to get around the lack process kill/stop for the installer
 (otherwise how can you have a successful silent installer if it fails when
 people are using it?).

 I'll change this to request for enhancement, and change the description.

 Changing to request for graceful shutdown of client as part of installer
 (at least in silent install mode).

-- 
Ticket URL: <http://developer.pidgin.im/ticket/12575#comment:2>
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