[Pidgin] #15525: Pidgin disconnecting locally

Pidgin trac at pidgin.im
Thu Feb 21 12:05:48 EST 2013

#15525: Pidgin disconnecting locally
 Reporter:  mike.norris  |      Owner:  rekkanoryo
     Type:  defect       |     Status:  new
Milestone:               |  Component:  unclassified
  Version:  2.10.7       |   Keywords:  Server has closed the connection

 I've been wrestling with a problem for the last few days. We have 2 new
 users, but they keep getting "Server has closed the connection" errors.
 I've been doing everything I can on our Openfire server, but the problem
 persists. I realized that I can re-create their account on my machine and
 log in as them just fine, but when I attempt to log in on theirs, I get
 the disconnect error. Here is where the error is in the debug:

 (09:52:46) jabber: Recv (ssl)(1): <
 (09:52:46) jabber: Recv (ssl)(368): iq type="error" id="purplee505180"
 to="USER at OURSERVERNAME/98ad7277"><pubsub
 code="503" type="cancel"><service-unavailable
 (09:52:46) jabber: Unhandled IQ with id purplee505180
 (09:52:46) connection: Connection error on 05599170 (reason: 0
 description: Server closed the connection)
 (09:52:46) account: Disconnecting account USER at OURSERVERNAME/ (02141DE8)
 (09:52:46) connection: Disconnecting connection 05599170
 (09:52:46) connection: Deactivating keepalive.
 (09:52:46) jabber: Sending (ssl) (USER at OURSERVERNAME/98ad7277):
 (09:52:46) connection: Destroying connection 05599170
 (09:52:50) util: Writing file accounts.xml to directory
 (09:52:51) util: Writing file
 (09:52:52) util: Writing file blist.xml to directory
 (09:52:52) util: Writing file

Ticket URL: <https://developer.pidgin.im/ticket/15525>
Pidgin <http://pidgin.im>

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