[Pidgin] #15525: Pidgin disconnecting locally

[Pidgin]

#15525: Pidgin disconnecting locally
----------------------------------------------+---------------------------
 Reporter:  mike.norris                       |       Owner:  rekkanoryo
     Type:  defect                            |      Status:  new
Milestone:                                    |   Component:  unclassified
  Version:  2.10.7                            |  Resolution:
 Keywords:  Server has closed the connection  |
----------------------------------------------+---------------------------
Description changed by Robby:

Old description:

> Greetings,
>
> I've been wrestling with a problem for the last few days. We have 2 new
> users, but they keep getting "Server has closed the connection" errors.
> I've been doing everything I can on our Openfire server, but the problem
> persists. I realized that I can re-create their account on my machine and
> log in as them just fine, but when I attempt to log in on theirs, I get
> the disconnect error. Here is where the error is in the debug:
>
> (09:52:46) jabber: Recv (ssl)(1): <
> (09:52:46) jabber: Recv (ssl)(368): iq type="error" id="purplee505180"
> to="USER at OURSERVERNAME/98ad7277"><pubsub
> xmlns="http://jabber.org/protocol/pubsub"><publish
> node="http://jabber.org/protocol/tune"><item><tune
> xmlns="http://jabber.org/protocol/tune"/></item></publish></pubsub><error
> code="503" type="cancel"><service-unavailable
> xmlns="urn:ietf:params:xml:ns:xmpp-stanzas"/></error></iq>
> (09:52:46) jabber: Unhandled IQ with id purplee505180
> (09:52:46) connection: Connection error on 05599170 (reason: 0
> description: Server closed the connection)
> (09:52:46) account: Disconnecting account USER at OURSERVERNAME/ (02141DE8)
> (09:52:46) connection: Disconnecting connection 05599170
> (09:52:46) connection: Deactivating keepalive.
> (09:52:46) jabber: Sending (ssl) (USER at OURSERVERNAME/98ad7277):
> </stream:stream>
> (09:52:46) connection: Destroying connection 05599170
> (09:52:50) util: Writing file accounts.xml to directory
> C:\Users\USER\AppData\Roaming\.purple
> (09:52:51) util: Writing file
> C:\Users\USER\AppData\Roaming\.purple\accounts.xml
> (09:52:52) util: Writing file blist.xml to directory
> C:\Users\USER\AppData\Roaming\.purple
> (09:52:52) util: Writing file
> C:\Users\USER\AppData\Roaming\.purple\blist.xml

New description:

 Greetings,

 I've been wrestling with a problem for the last few days. We have 2 new
 users, but they keep getting "Server has closed the connection" errors.
 I've been doing everything I can on our Openfire server, but the problem
 persists. I realized that I can re-create their account on my machine and
 log in as them just fine, but when I attempt to log in on theirs, I get
 the disconnect error. Here is where the error is in the debug:

 {{{
 (09:52:46) jabber: Recv (ssl)(1): <
 (09:52:46) jabber: Recv (ssl)(368): iq type="error" id="purplee505180"
 to="USER at OURSERVERNAME/98ad7277"><pubsub
 xmlns="http://jabber.org/protocol/pubsub"><publish
 node="http://jabber.org/protocol/tune"><item><tune
 xmlns="http://jabber.org/protocol/tune"/></item></publish></pubsub><error
 code="503" type="cancel"><service-unavailable
 xmlns="urn:ietf:params:xml:ns:xmpp-stanzas"/></error></iq>
 (09:52:46) jabber: Unhandled IQ with id purplee505180
 (09:52:46) connection: Connection error on 05599170 (reason: 0
 description: Server closed the connection)
 (09:52:46) account: Disconnecting account USER at OURSERVERNAME/ (02141DE8)
 (09:52:46) connection: Disconnecting connection 05599170
 (09:52:46) connection: Deactivating keepalive.
 (09:52:46) jabber: Sending (ssl) (USER at OURSERVERNAME/98ad7277):
 </stream:stream>
 (09:52:46) connection: Destroying connection 05599170
 (09:52:50) util: Writing file accounts.xml to directory
 C:\Users\USER\AppData\Roaming\.purple
 (09:52:51) util: Writing file
 C:\Users\USER\AppData\Roaming\.purple\accounts.xml
 (09:52:52) util: Writing file blist.xml to directory
 C:\Users\USER\AppData\Roaming\.purple
 (09:52:52) util: Writing file
 C:\Users\USER\AppData\Roaming\.purple\blist.xml
 }}}

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Ticket URL: <https://developer.pidgin.im/ticket/15525#comment:1>
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