[Pidgin] #16554: SSL Handshake Failed - XMPP - Ubuntu 10.04 - pidgin 2.10.11

Pidgin trac at pidgin.im
Mon Jan 26 10:16:36 EST 2015

#16554: SSL Handshake Failed - XMPP - Ubuntu 10.04 - pidgin 2.10.11
 Reporter:  ericlong  |      Owner:  deryni
     Type:  defect    |     Status:  new
Milestone:            |  Component:  XMPP
  Version:  2.10.11   |   Keywords:  SSL Handshake
 About a month ago I was no longer able to connect to our internal Cisco
 XMPP server.  Nobody else in the office is having this problem.

 I have removed and re-installed pidgin including removing the ~/.purple

 I am able to connect fine on other machines and VMs without a problem.
 The other machines ask if I want to accept a self signed cert when
 initially connecting to the account.

 My search of the current tickets find many similar issues but no
 resolution seems to work.

 Here is a copy of my Debug Window:

 (10:40:10) util: Writing file prefs.xml to directory
 (10:40:10) util: Writing file /home/john.doe/.purple/prefs.xml[[BR]]
 (10:40:10) account: Connecting to account john.doe at company.com/.[[BR]]
 (10:40:10) connection: Connecting. gc = 0x7f3394bb7d70[[BR]]
 (10:40:10) dnsquery: Performing DNS lookup for
 (10:40:10) dns: Successfully sent DNS request to child 4992[[BR]]
 (10:40:10) dns: Got response for 'xmppserver.company.com'[[BR]]
 (10:40:10) dnsquery: IP resolved for xmppserver.company.com[[BR]]
 (10:40:10) proxy: Attempting connection to[[BR]]
 (10:40:10) proxy: Connecting to xmppserver.company.com:5222 with no
 (10:40:10) proxy: Connection in progress[[BR]]
 (10:40:10) proxy: Connecting to xmppserver.company.com:5222.[[BR]]
 (10:40:10) proxy: Connected to xmppserver.company.com:5222.[[BR]]
 (10:40:10) jabber: Sending (john.doe at company.com): <?xml version='1.0'
 (10:40:10) jabber: Sending (john.doe at company.com): <stream:stream
 to='company.com' xmlns='jabber:client'
 xmlns:stream='http://etherx.jabber.org/streams' version='1.0'>[[BR]]
 (10:40:10) jabber: Recv (268): <stream:stream
 (10:40:10) jabber: Sending (john.doe at company.com):
 (10:40:10) jabber: Recv (50): <proceedxmlns='urn:ietf:params:xml:ns:xmpp-
 (10:40:10) nss: Handshake failed  (-12272)[[BR]]
 (10:40:10) connection: Connection error on 0x7f3394bb7d70 (reason: 5
 description: SSL Handshake Failed)[[BR]]
 (10:40:10) account: Disconnecting account john.doe at
 (10:40:10) connection: Disconnecting connection 0x7f3394bb7d70[[BR]]
 (10:40:10) connection: Destroying connection 0x7f3394bb7d70[[BR]]

 Any help would be greatly appreciated.

 Thanks for your time,

Ticket URL: <https://developer.pidgin.im/ticket/16554>
Pidgin <https://pidgin.im>

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