[Pidgin] #16723: Unable to connect through xmpp

[Pidgin]

#16723: Unable to connect through xmpp
-------------------------------------------------+-------------------------
 Reporter:  jbernard1285                         |       Owner:  deryni
     Type:  defect                               |      Status:  new
Milestone:                                       |   Component:  XMPP
  Version:  2.10.11                              |  Resolution:
 Keywords:  xmpp, connection attempt failed,     |
  dns name doesn't exist                         |
-------------------------------------------------+-------------------------
Description changed by Robby:

Old description:

> I am currently unable to connect to an xmpp server. I have triple-checked
> the username and password.
>
> (10:58:01) account: Connecting to account
> jean_chelien at goonfleet.com/desktop.
> (10:58:01) connection: Connecting. gc = 0519FEA8
> (10:58:01) dnssrv: querying SRV record for goonfleet.com: _xmpp-
> client._tcp.goonfleet.com
> (10:58:01) dnssrv: Couldn't look up SRV record. No records found for
> given DNS query. (9501).
> (10:58:01) dnsquery: Performing DNS lookup for goonfleet.com
> (10:58:01) dnsquery: IP resolved for goonfleet.com
> (10:58:01) proxy: Attempting connection to 104.131.108.75
> (10:58:01) proxy: Connecting to goonfleet.com:5222 with no proxy
> (10:58:01) proxy: Connection in progress
> (10:58:02) util: Writing file prefs.xml to directory
> C:\Users\Jordan\AppData\Roaming\.purple
> (10:58:02) util: Writing file
> C:\Users\Jordan\AppData\Roaming\.purple\prefs.xml
> (10:58:07) util: Writing file accounts.xml to directory
> C:\Users\Jordan\AppData\Roaming\.purple
> (10:58:07) util: Writing file
> C:\Users\Jordan\AppData\Roaming\.purple\accounts.xml
> (10:58:07) autorecon: do_signon called
> (10:58:07) autorecon: calling purple_account_connect
> (10:58:07) account: Connecting to account
> jean_chelien at goonfleet.com/desktop.
> (10:58:07) autorecon: done calling purple_account_connect
> (10:58:22) proxy: Connecting to goonfleet.com:5222.
> (10:58:22) proxy: Error connecting to goonfleet.com:5222 (Connection
> timed out.).
> (10:58:22) proxy: Connection attempt failed: Connection timed out.
> (10:58:22) jabber: Couldn't connect directly to goonfleet.com.  Trying to
> find alternative connection methods, like BOSH.
> (10:58:22) dnssrv: querying TXT record for goonfleet.com:
> _xmppconnect.goonfleet.com
> (10:58:22) dnssrv: Couldn't look up TXT record. DNS name does not exist.
> (9003).
> (10:58:22) jabber: Unable to find alternative XMPP connection methods
> after failing to connect directly.
> (10:58:22) connection: Connection error on 0519FEA8 (reason: 0
> description: Unable to connect)
> (10:58:22) account: Disconnecting account
> jean_chelien at goonfleet.com/desktop (06BA5DE0)
> (10:58:22) connection: Disconnecting connection 0519FEA8
> (10:58:22) connection: Destroying connection 0519FEA8
> (10:58:28) util: Writing file accounts.xml to directory
> C:\Users\Jordan\AppData\Roaming\.purple
> (10:58:28) util: Writing file
> C:\Users\Jordan\AppData\Roaming\.purple\accounts.xml
> (11:01:17) autorecon: do_signon called
> (11:01:17) autorecon: calling purple_account_connect
> (11:01:17) account: Connecting to account
> jean_chelien at goonfleet.com/desktop.
> (11:01:17) connection: Connecting. gc = 06B91F00
> (11:01:17) dnssrv: querying SRV record for goonfleet.com: _xmpp-
> client._tcp.goonfleet.com
> (11:01:17) autorecon: done calling purple_account_connect
> (11:01:17) dnssrv: Couldn't look up SRV record. No records found for
> given DNS query. (9501).
> (11:01:17) dnsquery: Performing DNS lookup for goonfleet.com
> (11:01:17) dnsquery: IP resolved for goonfleet.com
> (11:01:17) proxy: Attempting connection to 104.131.108.75
> (11:01:17) proxy: Connecting to goonfleet.com:5222 with no proxy
> (11:01:17) proxy: Connection in progress
> (11:01:38) proxy: Connecting to goonfleet.com:5222.
> (11:01:38) proxy: Error connecting to goonfleet.com:5222 (Connection
> timed out.).
> (11:01:38) proxy: Connection attempt failed: Connection timed out.
> (11:01:38) jabber: Couldn't connect directly to goonfleet.com.  Trying to
> find alternative connection methods, like BOSH.
> (11:01:38) dnssrv: querying TXT record for goonfleet.com:
> _xmppconnect.goonfleet.com
> (11:01:38) dnssrv: Couldn't look up TXT record. DNS name does not exist.
> (9003).
> (11:01:38) jabber: Unable to find alternative XMPP connection methods
> after failing to connect directly.
> (11:01:38) connection: Connection error on 06B91F00 (reason: 0
> description: Unable to connect)
> (11:01:38) account: Disconnecting account
> jean_chelien at goonfleet.com/desktop (06BA5DE0)
> (11:01:38) connection: Disconnecting connection 06B91F00
> (11:01:38) connection: Destroying connection 06B91F00
> (11:01:44) util: Writing file accounts.xml to directory
> C:\Users\Jordan\AppData\Roaming\.purple
> (11:01:44) util: Writing file
> C:\Users\Jordan\AppData\Roaming\.purple\accounts.xml
> (11:02:44) prefs: /pidgin/filelocations/last_save_folder changed,
> scheduling save.
> (11:02:50) util: Writing file prefs.xml to directory
> C:\Users\Jordan\AppData\Roaming\.purple
> (11:02:50) util: Writing file
> C:\Users\Jordan\AppData\Roaming\.purple\prefs.xml
>
> Thank you.

New description:

 I am currently unable to connect to an xmpp server. I have triple-checked
 the username and password.

 {{{
 (10:58:01) account: Connecting to account
 jean_chelien at goonfleet.com/desktop.
 (10:58:01) connection: Connecting. gc = 0519FEA8
 (10:58:01) dnssrv: querying SRV record for goonfleet.com: _xmpp-
 client._tcp.goonfleet.com
 (10:58:01) dnssrv: Couldn't look up SRV record. No records found for given
 DNS query. (9501).
 (10:58:01) dnsquery: Performing DNS lookup for goonfleet.com
 (10:58:01) dnsquery: IP resolved for goonfleet.com
 (10:58:01) proxy: Attempting connection to 104.131.108.75
 (10:58:01) proxy: Connecting to goonfleet.com:5222 with no proxy
 (10:58:01) proxy: Connection in progress
 (10:58:02) util: Writing file prefs.xml to directory
 C:\Users\Jordan\AppData\Roaming\.purple
 (10:58:02) util: Writing file
 C:\Users\Jordan\AppData\Roaming\.purple\prefs.xml
 (10:58:07) util: Writing file accounts.xml to directory
 C:\Users\Jordan\AppData\Roaming\.purple
 (10:58:07) util: Writing file
 C:\Users\Jordan\AppData\Roaming\.purple\accounts.xml
 (10:58:07) autorecon: do_signon called
 (10:58:07) autorecon: calling purple_account_connect
 (10:58:07) account: Connecting to account
 jean_chelien at goonfleet.com/desktop.
 (10:58:07) autorecon: done calling purple_account_connect
 (10:58:22) proxy: Connecting to goonfleet.com:5222.
 (10:58:22) proxy: Error connecting to goonfleet.com:5222 (Connection timed
 out.).
 (10:58:22) proxy: Connection attempt failed: Connection timed out.
 (10:58:22) jabber: Couldn't connect directly to goonfleet.com.  Trying to
 find alternative connection methods, like BOSH.
 (10:58:22) dnssrv: querying TXT record for goonfleet.com:
 _xmppconnect.goonfleet.com
 (10:58:22) dnssrv: Couldn't look up TXT record. DNS name does not exist.
 (9003).
 (10:58:22) jabber: Unable to find alternative XMPP connection methods
 after failing to connect directly.
 (10:58:22) connection: Connection error on 0519FEA8 (reason: 0
 description: Unable to connect)
 (10:58:22) account: Disconnecting account
 jean_chelien at goonfleet.com/desktop (06BA5DE0)
 (10:58:22) connection: Disconnecting connection 0519FEA8
 (10:58:22) connection: Destroying connection 0519FEA8
 (10:58:28) util: Writing file accounts.xml to directory
 C:\Users\Jordan\AppData\Roaming\.purple
 (10:58:28) util: Writing file
 C:\Users\Jordan\AppData\Roaming\.purple\accounts.xml
 (11:01:17) autorecon: do_signon called
 (11:01:17) autorecon: calling purple_account_connect
 (11:01:17) account: Connecting to account
 jean_chelien at goonfleet.com/desktop.
 (11:01:17) connection: Connecting. gc = 06B91F00
 (11:01:17) dnssrv: querying SRV record for goonfleet.com: _xmpp-
 client._tcp.goonfleet.com
 (11:01:17) autorecon: done calling purple_account_connect
 (11:01:17) dnssrv: Couldn't look up SRV record. No records found for given
 DNS query. (9501).
 (11:01:17) dnsquery: Performing DNS lookup for goonfleet.com
 (11:01:17) dnsquery: IP resolved for goonfleet.com
 (11:01:17) proxy: Attempting connection to 104.131.108.75
 (11:01:17) proxy: Connecting to goonfleet.com:5222 with no proxy
 (11:01:17) proxy: Connection in progress
 (11:01:38) proxy: Connecting to goonfleet.com:5222.
 (11:01:38) proxy: Error connecting to goonfleet.com:5222 (Connection timed
 out.).
 (11:01:38) proxy: Connection attempt failed: Connection timed out.
 (11:01:38) jabber: Couldn't connect directly to goonfleet.com.  Trying to
 find alternative connection methods, like BOSH.
 (11:01:38) dnssrv: querying TXT record for goonfleet.com:
 _xmppconnect.goonfleet.com
 (11:01:38) dnssrv: Couldn't look up TXT record. DNS name does not exist.
 (9003).
 (11:01:38) jabber: Unable to find alternative XMPP connection methods
 after failing to connect directly.
 (11:01:38) connection: Connection error on 06B91F00 (reason: 0
 description: Unable to connect)
 (11:01:38) account: Disconnecting account
 jean_chelien at goonfleet.com/desktop (06BA5DE0)
 (11:01:38) connection: Disconnecting connection 06B91F00
 (11:01:38) connection: Destroying connection 06B91F00
 (11:01:44) util: Writing file accounts.xml to directory
 C:\Users\Jordan\AppData\Roaming\.purple
 (11:01:44) util: Writing file
 C:\Users\Jordan\AppData\Roaming\.purple\accounts.xml
 (11:02:44) prefs: /pidgin/filelocations/last_save_folder changed,
 scheduling save.
 (11:02:50) util: Writing file prefs.xml to directory
 C:\Users\Jordan\AppData\Roaming\.purple
 (11:02:50) util: Writing file
 C:\Users\Jordan\AppData\Roaming\.purple\prefs.xml
 }}}

 Thank you.

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Ticket URL: <https://developer.pidgin.im/ticket/16723#comment:2>
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