FW: Problem connecting to the server

[Laurie Shannon]

Hi there,

 

Thanks for the info Sulabh.  I am still however concerned about privacy.  As
you can see in my original email (below) I only sent an email to
support at pidgin.im  I don't know of any "lists".  I don't even have any
contacts yet.  I did however change my password as you suggested.

 

Here is the log on connect:

 

(14:33:53) util: Writing file prefs.xml to directory C:\Documents and
Settings\HP_Administrator\Application Data\.purple
(14:33:53) util: Writing file C:\Documents and
Settings\HP_Administrator\Application Data\.purple\prefs.xml
(14:33:58) account: Connecting to account Eclectic at typists.quicktate.com/qt.
(14:33:58) connection: Connecting. gc = 019509B8
(14:33:58) dnssrv: querying SRV record for typists.quicktate.com:
_xmpp-client._tcp.typists.quicktate.com
(14:33:58) wpurple: This version of dnsapi.dll contains DnsQuery_UTF8
(14:33:58) wpurple: This version of dnsapi.dll contains DnsRecordListFree
(14:33:59) dnssrv: Couldn't look up SRV record. DNS name does not exist.
(9003).
(14:34:03) util: Writing file accounts.xml to directory C:\Documents and
Settings\HP_Administrator\Application Data\.purple
(14:34:03) util: Writing file C:\Documents and
Settings\HP_Administrator\Application Data\.purple\accounts.xml

 

Thanks for your help.

Laurie

  _____  

From: Sulabh Mahajan [mailto:sulabh.dev at gmail.com] 
Sent: Wednesday, August 19, 2009 2:21 PM
To: Laurie Shannon
Subject: Re: Problem connecting to the server

 

You should click "reply all" instead of "reply" so that the support list
receives your reply and not just the last person.

Probably accidentally you have posted your password to the whole list, so
you might first of all want to change it.



About not connecting, you will have to provide us with the debug log so that
we can take a deeper look, you can do this by doing exactly the following:

Once you have pidgin running, follow these steps:

1.  Go to accounts > manage accounts. 
2.  Disable that specific account you are having problems with
3.  Open the debug window, from Help > Debug Window
4.  With debug window open, from the accounts dialog, re enable that
specific account.
5.  Wait a while for the problem to show up.
6.  Now, in the debug window click on save, and save to a file.
7.  Either send that file to us through email, or copy the contents to the
mail, or file a ticket on the pidgin site.

-- Sulabh

  _____  

From: Laurie Shannon [mailto:laurieshannon at shaw.ca] 
Sent: Wednesday, August 19, 2009 2:13 PM
To: 'Sulabh Mahajan'
Subject: RE: Problem connecting to the server

 

I thought I was sending an email to support, who would have that info
anyway, right?  And, do you know why I can't connect?

 

Laurie

 

 

  _____  

From: Sulabh Mahajan [mailto:sulabh.dev at gmail.com] 
Sent: Wednesday, August 19, 2009 1:55 PM
To: Laurie Shannon
Cc: support at pidgin.im
Subject: Re: Problem connecting to the server

 

You just sent your username and password to the whole list. Not good. :P

-- Sulabh

On Thu, Aug 20, 2009 at 2:17 AM, Laurie Shannon <laurieshannon at shaw.ca>
wrote:

 

 

Hi,

 

I've just downloaded and installed the new IM software. I followed the video
and entered the following information:

 

Protocol:       XMPP

User:            Eclectic

Pwd:             prince

Domain:        typists.quicktate.com

Resources:   qt

My account has been created no problem, but it doesn't connect.  Just
remains in the "Available - connecting" state and I do not see a list of
"buddies", it's blank.

What am I doing wrong?

Thanks for any help that you may provide.


_______________________________________________
Support at pidgin.im mailing list
Want to unsubscribe?  Use this link:
http://pidgin.im/cgi-bin/mailman/listinfo/support

 

  _____  

From: Laurie Shannon [mailto:laurieshannon at shaw.ca] 
Sent: Wednesday, August 19, 2009 1:47 PM
To: 'support at pidgin.im'
Subject: Problem connecting to the server

 

 

 

Hi,

 

I've just downloaded and installed the new IM software. I followed the video
and entered the following information:

 

Protocol:       XMPP

User:            Eclectic

Pwd:             prince

Domain:        typists.quicktate.com

Resources:   qt

 

My account has been created no problem, but it doesn't connect.  Just
remains in the "Available - connecting" state and I do not see a list of
"buddies", it's blank.

 

What am I doing wrong?

 

Thanks for any help that you may provide.

 

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