saying username doesn't exist

Suzanne Hare share at
Mon May 3 08:54:12 EDT 2010

A friend of mine has reinstalled pidgin.  She keeps getting the error "username doesn't exist" when trying to enable her account.  It is a valid username and password.  It worked on her old computer.  What could be the issue?

Thank you.
Suzanne Hare
AVMS Customer Service Administrator
Asplundh Fleet Services
share at<mailto:share at>

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