saying username doesn't exist

[Suzanne Hare]

A friend of mine has reinstalled pidgin.  She keeps getting the error "username doesn't exist" when trying to enable her account.  It is a valid username and password.  It worked on her old computer.  What could be the issue?

Thank you.
Suzanne Hare
AVMS Customer Service Administrator
Asplundh Fleet Services
215-784-4118
share at asplundh.com<mailto:share at asplundh.com>

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