problem with logging back in

[Jan - Insurance Source]

Thank you for taking the time to look at this for me.  I have forward to our
in house person who did the set up this morning for me . Very much
appreciate your help.  I see your email address in the UK, do you live in
England, I am from Bournemouth originally...

Have a great evening!

Best regards,
~Jan



 


-----Original Message-----
From: David Woolley [mailto:forums at david-woolley.me.uk] 
Sent: Wednesday, April 11, 2012 6:24 PM
To: Jan - Insurance Source
Cc: support at pidgin.im
Subject: Re: problem with logging back in

Jan - Insurance Source wrote:

> (16:23:27) proxy: Connecting to ana.pbx.dls.net:5222 with no proxy

I'm not an XMPP expert, but it looks to me as though the service is an XMPP
service run by dls.net.

> (16:23:27) proxy: Connection in progress

> (16:23:28) jabber: Recv (ssl)(77): <failure 
> xmlns="urn:ietf:params:xml:ns:xmpp-sasl"><not-authorized/></failure>

Again, I'm not an XMPP expert, but it looks as though you provided invalid
login credentials.

I think the connection loss was simply that the server didn't want to
continue talking to an apparent impostor.

You probably need to take this up with the people at dls.net.

--
David Woolley
Emails are not formal business letters, whatever businesses may want.
RFC1855 says there should be an address here, but, in a world of spam, that
is no longer good advice, as archive address hiding may not work.