Connecting?

Sat Jun 30 13:43:53 EDT 2012

I have downloaded pidgin, but not without issues.  I got all of my social
media accounts online with pidgin.  Now I am trying to add a specific
account for work.  It is on atlas.restechservices.net.  It would not let me
create it, due to software conflict error.. so my boss signed in on his
computer, fixed it.. and now I have the account working.

My issue now is I have added other members of my team from work on this
account. They are unauthorized. I sent them an offline "im", and it comes
back with the error Code 502, cannot resolve host name.  With searching
most places point to proxy settings.  I have played with these, but it
screws everything up.

If it helps, I pasted the debug log:

Pidgin Debug Log : 6/30/2012 1:42:23 PM
(13:38:19) util: Writing file prefs.xml to directory
C:\Users\Amy\AppData\Roaming\.purple
(13:38:19) util: Writing file C:\Users\Amy\AppData\Roaming\.purple\prefs.xml
(13:38:45) jabber: Sending (ssl) (amy.ewing09 at gmail.com/EB648945): <iq
type='get' id='purple51f2f485'><ping xmlns='urn:xmpp:ping'/></iq>
(13:38:45) jabber: Recv (ssl)(75): <iq to="amy.ewing09 at gmail.com/EB648945"
id="purple51f2f485" type="result"/>
(13:38:45) jabber: Sending (ssl) (
aceofdenial at chat.facebook.com/fca2aba2_4C3B3D75F89CB): <iq type='get'
id='purple635516e6'><ping xmlns='urn:xmpp:ping'/></iq>
(13:38:46) jabber: Recv (ssl)(272): <iq from="aceofdenial at chat.facebook.com"
to="aceofdenial at chat.facebook.com/fca2aba2_4C3B3D75F89CB" type="error"
id="purple635516e6"><ping xmlns="urn:xmpp:ping"/><error code="503"
type="cancel"><service-unavailable
xmlns="urn:ietf:params:xml:ns:xmpp-stanzas"/></error></iq>
(13:39:04) jabber: Sending (agentwebsite_amy at atlas.restechservices.net):
<iq type='get' id='purplec0ceff27'><ping xmlns='urn:xmpp:ping'/></iq>
(13:39:04) jabber: Recv (127): <iq type='result' id='purplec0ceff27' from='
agentwebsite_amy at atlas.restechservices.net/Home'><ping
xmlns='urn:xmpp:ping'/></iq>
(13:39:45) jabber: Sending (ssl) (amy.ewing09 at gmail.com/EB648945): <iq
type='get' id='purple51f2f486'><ping xmlns='urn:xmpp:ping'/></iq>
(13:39:45) jabber: Recv (ssl)(75): <iq to="amy.ewing09 at gmail.com/EB648945"
id="purple51f2f486" type="result"/>
(13:39:45) jabber: Sending (ssl) (
aceofdenial at chat.facebook.com/fca2aba2_4C3B3D75F89CB): <iq type='get'
id='purple635516e7'><ping xmlns='urn:xmpp:ping'/></iq>
(13:39:46) jabber: Recv (ssl)(272): <iq from="aceofdenial at chat.facebook.com"
to="aceofdenial at chat.facebook.com/fca2aba2_4C3B3D75F89CB" type="error"
id="purple635516e7"><ping xmlns="urn:xmpp:ping"/><error code="503"
type="cancel"><service-unavailable
xmlns="urn:ietf:params:xml:ns:xmpp-stanzas"/></error></iq>
(13:39:47) jabber: Recv (ssl)(1):
(13:40:04) jabber: Sending (agentwebsite_amy at atlas.restechservices.net):
<iq type='get' id='purplec0ceff28'><ping xmlns='urn:xmpp:ping'/></iq>
(13:40:04) jabber: Recv (127): <iq type='result' id='purplec0ceff28' from='
agentwebsite_amy at atlas.restechservices.net/Home'><ping
xmlns='urn:xmpp:ping'/></iq>
(13:40:07) oscar: Scheduling destruction of FLAP connection 055731F0 of
type 0x0010
(13:40:07) oscar: Destroying FLAP connection 055731F0
(13:40:07) oscar: Destroying oscar connection (055731F0) of type 0x0010.
 Disconnect reason is 4
(13:40:07) oscar: Disconnected.  Code is 0x0000 and msg is Remote host
closed connection.
(13:40:34) jabber: Recv (ssl)(125): <presence from="-
1661193725 at chat.facebook.com" to="
aceofdenial at chat.facebook.com/fca2aba2_4C3B3D75F89CB" type="unavailable"/>
(13:40:34) blist: Updating buddy status for -1661193725 at chat.facebook.com(XMPP)
(13:40:39) util: Writing file blist.xml to directory
C:\Users\Amy\AppData\Roaming\.purple
(13:40:39) util: Writing file C:\Users\Amy\AppData\Roaming\.purple\blist.xml
(13:40:45) jabber: Sending (ssl) (amy.ewing09 at gmail.com/EB648945): <iq
type='get' id='purple51f2f487'><ping xmlns='urn:xmpp:ping'/></iq>
(13:40:45) jabber: Recv (ssl)(75): <iq to="amy.ewing09 at gmail.com/EB648945"
id="purple51f2f487" type="result"/>
(13:41:04) jabber: Sending (agentwebsite_amy at atlas.restechservices.net):
<iq type='get' id='purplec0ceff29'><ping xmlns='urn:xmpp:ping'/></iq>
(13:41:04) jabber: Recv (127): <iq type='result' id='purplec0ceff29' from='
agentwebsite_amy at atlas.restechservices.net/Home'><ping
xmlns='urn:xmpp:ping'/></iq>
(13:41:15) jabber: Sending (ssl) (
aceofdenial at chat.facebook.com/fca2aba2_4C3B3D75F89CB): <iq type='get'
id='purple635516e8'><ping xmlns='urn:xmpp:ping'/></iq>
(13:41:16) jabber: Recv (ssl)(272): <iq from="aceofdenial at chat.facebook.com"
to="aceofdenial at chat.facebook.com/fca2aba2_4C3B3D75F89CB" type="error"
id="purple635516e8"><ping xmlns="urn:xmpp:ping"/><error code="503"
type="cancel"><service-unavailable
xmlns="urn:ietf:params:xml:ns:xmpp-stanzas"/></error></iq>
(13:41:17) jabber: Recv (ssl)(206): <presence from="-
1394118905 at chat.facebook.com" to="
aceofdenial at chat.facebook.com/fca2aba2_4C3B3D75F89CB"><x
xmlns="vcard-temp:x:update"><photo>07cbfad2478e703dcf234089e3cd958361640048</photo></x></presence>
(13:41:17) blist: Updating buddy status for -1394118905 at chat.facebook.com(XMPP)
(13:41:17) sound: Playing C:\Program Files
(x86)\Pidgin\sounds\purple\login.wav
(13:41:17) jabber: Recv (ssl)(206): <presence from="-
1069920495 at chat.facebook.com" to="
aceofdenial at chat.facebook.com/fca2aba2_4C3B3D75F89CB"><x
xmlns="vcard-temp:x:update"><photo>4148963f90a16e8769131ec620e2d84a9579c740</photo></x></presence>
(13:41:17) blist: Updating buddy status for -1069920495 at chat.facebook.com(XMPP)
(13:41:36) gtkspell: Failed to setup GtkSpell: enchant error for language:
en
(13:41:36) gtkconv: setting active conversation on toolbar 051F85B0
(13:41:36) gtkconv: setting active conversation on toolbar 051F85B0
(13:41:36) prefs: /pidgin/conversations/toolbar/wide changed, scheduling
save.
(13:41:36) win32placement: Window RECT: L:65 R:624 T:129 B:876
(13:41:36) win32placement: Working Area RECT: L:0 R:1440 T:0 B:900
(13:41:36) gtkconv: setting active conversation on toolbar 051F85B0
(13:41:38) jabber: Unable to find caps: buddy might be offline
(13:41:38) jabber: Sending (agentwebsite_amy at atlas.restechservices.net):
<message type='chat' id='purplec0ceff2a' to='aorwin'><active xmlns='
http://jabber.org/protocol/chatstates'/><body>l</body></message>
(13:41:38) sound: Playing C:\Program Files
(x86)\Pidgin\sounds\purple\send.wav
(13:41:38) jabber: Recv (252): <message type='error' id='purplec0ceff2a'
to='agentwebsite_amy at atlas.restechservices.net/Home' from='aorwin'
iperror=''><active
xmlns='http://jabber.org/protocol/chatstates'/><body>l</body><error
code='502'>Unable to resolve hostname.</error></message>
(13:41:42) util: Writing file blist.xml to directory
C:\Users\Amy\AppData\Roaming\.purple
(13:41:42) util: Writing file C:\Users\Amy\AppData\Roaming\.purple\blist.xml
(13:41:42) util: Writing file prefs.xml to directory
C:\Users\Amy\AppData\Roaming\.purple
(13:41:42) util: Writing file C:\Users\Amy\AppData\Roaming\.purple\prefs.xml
(13:41:43) accels: accel changed, scheduling save.
(13:41:43) accels: accel changed, scheduling save.
(13:41:43) accels: accel changed, scheduling save.
(13:41:43) accels: accel changed, scheduling save.
(13:41:43) accels: accel changed, scheduling save.
(13:41:45) jabber: Sending (ssl) (amy.ewing09 at gmail.com/EB648945): <iq
type='get' id='purple51f2f488'><ping xmlns='urn:xmpp:ping'/></iq>
(13:41:45) jabber: Recv (ssl)(75): <iq to="amy.ewing09 at gmail.com/EB648945"
id="purple51f2f488" type="result"/>
(13:41:48) accels: saving accels to
C:\Users\Amy\AppData\Roaming\.purple\accels
(13:42:03) jabber: Sending (agentwebsite_amy at atlas.restechservices.net):
<presence to='aorwin'><status>Just buzz</status><priority>1</priority><c
xmlns='http://jabber.org/protocol/caps' node='http://pidgin.im/'
hash='sha-1' ver='71LAP/wlWGfun7j+Q4FCSSuAhQw='/></presence>
(13:42:03) jabber: Recv (330): <presence to='
agentwebsite_amy at atlas.restechservices.net/Home' from='aorwin' type='error'
iperror=''><status>Just buzz</status><priority>1</priority><c xmlns='
http://jabber.org/protocol/caps' node='http://pidgin.im/' hash='sha-1'
ver='71LAP/wlWGfun7j+Q4FCSSuAhQw='/><error code='502'>Unable to resolve
hostname.</error></presence>
(13:42:03) blist: Updating buddy status for aorwin (XMPP)
(13:42:15) jabber: Sending (ssl) (
aceofdenial at chat.facebook.com/fca2aba2_4C3B3D75F89CB): <iq type='get'
id='purple635516e9'><ping xmlns='urn:xmpp:ping'/></iq>
(13:42:16) jabber: Recv (ssl)(272): <iq from="aceofdenial at chat.facebook.com"
to="aceofdenial at chat.facebook.com/fca2aba2_4C3B3D75F89CB" type="error"
id="purple635516e9"><ping xmlns="urn:xmpp:ping"/><error code="503"
type="cancel"><service-unavailable
xmlns="urn:ietf:params:xml:ns:xmpp-stanzas"/></error></iq>
(13:42:23) prefs: /pidgin/filelocations/last_save_folder changed,
scheduling save.

Best Wishes,

Amy Ewing

 <http://www.linkedin.com/in/aewing>
<https://twitter.com/#!/aewing10>
<http://www.facebook.com/aceofdenial>
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