AIM taking literally 15+ minutes to connect

[Shlomi Fish]

Hi Ms. Polson,

On Sat, 21 Dec 2013 09:49:21 -0800
Willow Polson <willowpolson at gmail.com> wrote:

> I've exhausted all other options, and I'm getting more and more
> frustrated. Please help me.
> 
> Over the past 3 weeks or so, AIM has started taking longer and longer
> and longer to connect to AIM. At this point, it's between 15 and 20
> minutes between when I start up Pidgin and AIM finally connects. Prior
> to that it's a "SSL handshake fail" problem (I'm sure you know the
> message I mean, it's one of the most common).

OK.

> 
> It only does this on my home computer (windows 7).
> It does not do this at work, or on my husband's machine (he's using Trillian).

Are you using Pidgin at work?

> I can connect via the AIM website just fine.
> YIM works just fine.

It’s possible that there’s a different program that interferes with Pidgin
trying to connect. 

> 
> I have tried debugging this myself for three weeks.
> I've reinstalled the current version of Pidgin twice.
> I've tried to use the Pidgin IRC help chat and it was completely useless.
> I tried to file a bug report, but I'm not a programmer and have no
> idea how to do that.

Well, reporting bugs does not require one to be a programmer. From what I
recall you need to register at the Pidgin Trac (= a software development
management web application) and then fill a form. But we can try helping you
here.

> 
> I'm just a normal, reasonably intelligent person trying to use your
> software, please help me solve this frustrating issue.
> 

OK, can you provide the appropriate Pidgin Debug logs? See:

https://developer.pidgin.im/wiki/TipsForBugReports

( Please reply to all recipients by hitting "Reply to All", as I specifically
request in my E-mail signature, which GMail unfortunately elides. ).

Regards,

	Shlomi Fish

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