Trouble connecting Pidgin to a new Openfire server

Tres Finocchiaro tres.finocchiaro at
Sun Jan 26 17:03:45 EST 2014

I assume you've configured the firewall on the jabber server?

As you've illustrated, this is likely an XMPP service availability issue,
since it started after the server was rebuilt.

Pretty sure you can get more info by looking in the pidgin logs, which may
shed some light.
On Jan 26, 2014 4:07 PM, "Nick Dalmolin" <NickD at> wrote:

> llo Openfire Experts,
> The company I work for has been using Openfire and Pidgin for the internal
> instant messaging solution for several years (since before I started).
> When I came into work on Friday morning, the Openfire server had crashed.
> I was able to get the server up long enough to gracefully remove it from
> our Active Directory domain, but nothing more.  I built a new Openfire
> server (now running Windows Server 2012 R2).  I named new server Jabber
> (which was the same name as the old server) and gave it the same IP address
> as the old server.  I configured the new server to connect to a new
> database and use LDAP to pull account information from our AD.  This all
> works fine. From the admin console, I can see when users log in and out.  I
> can send users messages from the admin console, but users can't send each
> other messages.  When they try the person they are sending a message to
> shows up as not authorized.  I've been looking for a solution to this for
> two days, but can't find anything.  Any help with this issue would be
> greatly appreciated.
> Thanks,
> Nick
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