David Woolley forums at david-woolley.me.uk
Fri Oct 22 11:37:01 EDT 2021

Please reply on list.  This is a peer support forum and works best when 
multiple people can see and check the answers.  Also people don't want 
to keep answering the same question, so it works best when people with 
the  same problem can find the answers by searching.

Pidgin supports a number of service types, and in some cases, 
particularly XMPP, a number of organisations provide those services, so, 
in those cases, it also provides the ability to configure the network 
address for the provider.

If Pidgin was provided for work or education use, the service provider 
is likely to be your employer or college.  More generally, if Pidgin was 
provided pre-configured, you should consult whoever configured the 
machine.  You couldn't configure it yourself without knowing the service 

Many of the mass market services have now been closed down, but in the 
past service providers for those included Microsoft, Yahoo and Google. 
I've lost track of which companies still provide public services with 
open protocols.

On 22/10/2021 16:25, sequoyahcoem at yahoo.com wrote:
> What do you mean "The Provider of the Service"  do you mean the internet 
> provider or what
> ----- Forwarded Message -----
> *From:* David Woolley <forums at david-woolley.me.uk>
> *To:* sequoyahcoem at yahoo.com <sequoyahcoem at yahoo.com>; support at pidgin.im 
> <support at pidgin.im>
> *Sent:* Friday, October 22, 2021, 10:14:49 AM CDT
> *Subject:* Re: HELP
> On 22/10/2021 16:02, sequoyahcoem at yahoo.com 
> <mailto:sequoyahcoem at yahoo.com> wrote:
>  >  OK  a follow-up I have remembered the Password and can log into my 
> Account on this computer but cannot login on the other 2 it shows this 
> message - "incorrect username or password"  and won't allow me to log in 
> now, what can I do to get it to allow me to log in?
> You need to contact the provider of the service you are using.  Pidgin
> is just a tool that passes the user and password on to the service
> provider, and passes the provider's rejection back to you.  It doesn't
> decide whether or not they are correct.
> There isn't enough information for me to guess your service provider.
>  >
>  >      On Friday, October 22, 2021, 09:23:04 AM CDT, 
> sequoyahcoem at yahoo.com <mailto:sequoyahcoem at yahoo.com> 
> <sequoyahcoem at yahoo.com <mailto:sequoyahcoem at yahoo.com>> wrote:
>  >
>  >  I am needing help with a Password Problem, I have forgotten my 
> Password for my account:  em-steven.d.rutherford
>  > I am trying to get it entered into a couple of backup computers and 
> cannot remember what it is, I have had them connected before but, they 
> had lost power and internet connections during an office equipment move 
> and now I cannot log in and get on Pidgin on those computers.
>  >
>  > Let me know what I need to do.  Thanks.

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